Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Suinitila Pamela Mapapalangi

Sydney,NSW

Summary

Dedicated, well trusted, and determined to empower people to advocate for themselve, heal from their trauma and live their best life. A seasoned worker in the Community service sector, serving some of our most vulnerable people from diverse backgrounds and all walks of life. Confident in handling complex situations with empathy, active listening, professionalism and respect. I would be a valuable asset to any organisation that endorses the importance of people.

Overview

17
17
years of professional experience

Work History

ITC House Manager

Marist180
Hebersham, NSW
02.2023 - Current
  • Rostering and staffing needs, and administrative tasks.
  • Supporting the assessment needs of young people by collaborating with internal services and external agencies to effectively address these needs.
  • Supporting staff through reflective supervision, daily guidance, strategic long-term goal setting, as well as training and coaching.
  • Responsible for managing and maintaining a safe and healthy work environment.
  • Maintain and promote collaborative working relationships as a member of the Care Team.
  • Experience working with children and young people experiencing complex trauma and families within the child protection system and in a residential setting.
  • Demonstrated training in trauma related training.
  • Strong background in leading and supporting staff, as well as the ability to manage and recruit staff.
  • Sound communication skills and experience liaising with key stakeholders and multi-disciplinary teams.
  • Implemented strategies for conflict resolution and peer mediation within youth groups.
  • Monitored and evaluated youth progress, adapting programs to ensure effectiveness and relevance.
  • Collaborated with schools, families, and community organizations to support youth development and access to resources.
  • Facilitated group discussions, activities, and workshops for youths on a variety of topics.
  • Established safe and inclusive environments for youth, promoting positive behavior and emotional well-being.
  • Provided referrals to counseling services or other social service agencies when necessary.
  • Monitored client progress and updated case files accordingly.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Directed activities to promote growth in mental, emotional and educational areas.
  • Educated parents and guardians on available resources in the community that could benefit their child.
  • Attended court hearings related to juveniles who were involved with the organization's programs.
  • Monitored attendance and progress of participants in programs.
  • Provided emotional support and guidance to youths in difficult situations.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Advocated for youth needs and interests in community and policy-making forums.
  • Developed and implemented engaging educational programs tailored to meet the needs of diverse youth groups.
  • Collaborated with counselors to communicate relevant information.
  • Directed activities to foster social and emotional development for at-risk youth.
  • Collaborated with social workers to support patients.
  • Used calm, positive, and encouraging approach with youth.

Youth Worker

Marist180
Blacktown, NSW
12.2020 - 01.2023
  • Provide day-to-day supervision and support to young people.
  • Support young people work on their living skills, in preparation of their leaving care plan.
  • Work autonomously, and contribute to an effective team and a safe living environment.
  • Maintain communication and positive relationships with the young people in care.
  • Complete progress records as per Marist180 procedures, including producing accurate and timely reports, reading communications, entering time sheets, updating financial records, and incident reports.
  • Mandatory reporting requirements, reporting to the DCJ, police, and health.
  • Mentoring young people, working on skills they have to develop in independent skills, whilst providing a safe environment for young people to heal.

Acting Team Leader

Achieve Australia Disability services
Ryde, NSW
01.2020 - 12.2020
  • Advocating for individuals in their community, to management and health professionals, particularly for reviews, to ensure their voices are being heard.
  • Identified the client's needs and case-managed using person centred approach.
  • Daily administration duties, documentation of client data.
  • Involved in medical meetings and arranging medical reviews to update medical plans.
  • Liaise with health professionals, other service providers, management, and family regarding the health and well-being of individuals.
  • Organize shift duties and tasks list among staff.
  • Carry out the induction of new staff according to the organization's policy and procedures.
  • Administer medications, adhering to organization policy.

Social Educator

Achieve Australia Disability services
Ryde
07.2016 - 12.2020
  • Support individuals with their daily living tasks, while encouraging self-independence.
  • Support individuals in adapting to life changes, and empower them to be in control of their own circumstances.
  • Support individuals to have access to the resources in their community, while gaining a sense of independence and community inclusion.
  • Support individuals to attend medical appointments, and advocate when needed.
  • Administration of daily data collection, and management of personal finances.
  • Evaluate clients’ living situations to verify the availability of basic needs and safe surroundings.
  • Administer medication, adhering to organization policies and procedures.

Community Support Worker/ Day Program for Adults &

Sunnyfield Disability services
Guildford, NSW
01.2008 - 01.2016
  • Supported adults and children living with disabilities to maintain their physical and emotional well-being.
  • Coordinated program activities in collaboration with individuals and their families.
  • Assisted in fundraising events for the benefit of the individuals supported.
  • Assisted in behavior interventions in order to help individuals meet their positive goals.
  • Followed clinical treatment plans and action steps assigned to each individual.
  • Collaborated with professional team members in order to support and encourage individuals to make informed choices, be involved in decision-making, and have control over their lives.
  • Assisted in the everyday activities of individuals to ensure self-inclusion, as well as awareness of their surroundings.
  • Support individuals to ensure their safety, health, and quality of life are maintained.
  • Assisted in basic living skills, goal setting, communication, community interaction, and recreation.
  • Acts independently in situations requiring judgment based on the uniqueness of the situation.

Education

First Aid -

St Johns
07-2022

Bachelor of Social Science - Social welfare

Charles Sturt University
01.2020

Diploma Community services -

TAFE digital
01.2017

Child protection statement of attainment -

Meadowbank TAFE
01.2016

Certificate III Individual support disability -

Meadowbank TAFE
01.2016

Skills

  • Leadership and Communication
  • Effective collaboration and Team
  • Team Coordinator
  • Budget Oversight
  • Advocacy
  • Risk Assessment
  • Manage Program Activities
  • Proficient in Strategic Planning
  • Proven Ability to Meet Tight Deadlines
  • Confident oral and written communication skills
  • Effective Active Listening
  • Conflict Management Skills

Affiliations

Being out in nature weekly

Breathing exercises

Meditation

Turning off all distractions and enjoying peace

Weekly visits to the beach for a swim

Visiting family and friends over coffee and a quick catch up

Spending time with my family

Accomplishments

  • I am known by my collegues, family members and friends as a quiet achiever.
  • I am not in the community service sector to receive credit or recognition, I prefer to serve, help our clients reach their goals to the best of my ability, that is all the joy I need, seeing positive outcomes in others and knowing they have the right supports in place to help them reach their next goal.

Timeline

ITC House Manager

Marist180
02.2023 - Current

Youth Worker

Marist180
12.2020 - 01.2023

Acting Team Leader

Achieve Australia Disability services
01.2020 - 12.2020

Social Educator

Achieve Australia Disability services
07.2016 - 12.2020

Community Support Worker/ Day Program for Adults &

Sunnyfield Disability services
01.2008 - 01.2016

First Aid -

St Johns

Bachelor of Social Science - Social welfare

Charles Sturt University

Diploma Community services -

TAFE digital

Child protection statement of attainment -

Meadowbank TAFE

Certificate III Individual support disability -

Meadowbank TAFE

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Suinitila Pamela Mapapalangi