Suita Taupau
Penrith,NSW
Summary
Motivated Field Consultant looking for the chance to utitlise my knowlege and skills to
Overview
13
13
years of professional experience
Work History
Apprenticeships Field Consultant
MEGT (Australia) Ltd
05.2016 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Apply high standards of customer centricity and effective time management skills to maximise productivity when scheduling and undertaking NTC sign up, sales and marketing
- Support customer enquiries, ensuring timeliness of response with relevant or requested advice or information to best support and service the customer
- Ensure that all data and information is held securely, respecting strict confidentiality at all times.
- Identified issues, analyzed information and provided solutions to problems.
- Work flexible hours
- Developed and maintained courteous and effective working relationships.
- Conducted the signing of National Training Contracts between the Employer and Apprentice/Trainee, ensuring both parties understood their legal obligations and requirements.
Assistant Apprenticeships Field Consultant
MEGT (Australia) Ltd
07.2012 - 05.2016
Customer Service Officer
MEGT IATN
10.2009 - 07.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
Education
MEGT Institute
SydneySkills
- Verbal and Written Communication
- Time Management
- Managing Multiple Tasks
- Active Listening
Timeline
Apprenticeships Field Consultant
MEGT (Australia) Ltd
05.2016 - Current
Assistant Apprenticeships Field Consultant
MEGT (Australia) Ltd
07.2012 - 05.2016
Customer Service Officer
MEGT IATN
10.2009 - 07.2012
MEGT Institute
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