Suja Pillai
Kurralta Park,Australia
Summary
Energetic seasoned Sales Representative offering demonstrated success in identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs, and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
16
16
years of professional experience
Work History
Volunteer
Red Cross Op Shop
06.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Directed cleaning, restocking, and customer service activities.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Sorted and stocked merchandise according to store layout and product placement.
- Managed inventory flow to meet goals.
Class Food Technician
TAFE Nsw
05.2017 - 12.2021
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept eye on quality assurance information to review compliance against specifications and company standards.
- Tasted or smelled foods or beverages to evaluate whether flavors met specifications or to select samples with specific characteristics.
- Evaluated recipe proposals to assess plans and identify ingredient issues.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Coach
Weightwatchers
01.2009 - 04.2020
- Helped clients build life management and coping skills to handle daily needs and specific stressors to achieve weight goals.
- Connected clients with available resources to improve plan success.
- Facilitated group sessions and learning discussions to further objectives.
- Listened to clients' concerns and provided encouragement and support.
- Developed treatment plans to help clients build self-confidence and resilience.
- Identified customers' needs and provided information on appropriate products in an effort to promote cross-selling.
- Consistently achieved sales goals by successfully upselling and cross-selling.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Used key sales tactics to grow membership sales.
- Surpassed monthly sales goals through innovative sales techniques.
- Used POS register systems to complete transactions.
- Communicated product information and product upgrade options.
- Utilised relationship selling techniques to achieve client and company goals.
Chef
The Hub
11.2015 - 12.2016
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Sales Representative
Sussan
10.2013 - 04.2015
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Representative
Regency Jewelers
04.2012 - 11.2014
- Tagged and prepared new merchandise for retail sales.
- Pulled inventory to meet retail and wholesale order requirements.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Store Manager
Red Cross
01.2008 - 01.2011
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Volunteering and Managing the retail establishment, employee management, merchandising and display, budgeting/record keeping, problem solving, inventory and pricing controls
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
- Used POS system to enter orders, process payments and issue receipts.
Education
Certificate 3 Commercial Cookery -
Orange College of TAFE
01.2015
Certificate 3 Business Administration -
Western Institute of TAFE
Bathurst, NSW01.2005
Certificate 2 Business Administration -
Western Institute of TAFE
Bathurst, NSW01.2004
Skills
- Data Entry
- Community Engagement
- Computer Skills
- Food Distribution
- MS Office
- Inventory Control
- Sales Development
- Project Planning
- Trilingual
Qualifications Summary
Experienced professional with a diverse background in customer service, team management, and culinary assistance. Skilled in developing and analyzing sales and service statistics, and maintaining a customer-focused approach. Previous experience providing a high level of personable face-to-face customer service, along with demonstrated ability to work well in a team environment. Proficient in cash handling, manual handling, and stock sorting, with a strong emphasis on stock rotation. Proven reliability and punctuality, coupled with a positive can-do attitude. Completed formal training in Certificate III in Commercial Cookery and proficient in Microsoft Office Suite. Adaptable and able to work effectively in fast-paced environments while maintaining a sense of humor.
References
- Tom Davies, Manager, St. Mary's Redcross, 0403770306
- Simon, Volunteer, St. Mary's Redcross, 08 8357 6478
Timeline
Volunteer
Red Cross Op Shop
06.2023 - Current
Class Food Technician
TAFE Nsw
05.2017 - 12.2021
Chef
The Hub
11.2015 - 12.2016
Sales Representative
Sussan
10.2013 - 04.2015
Sales Representative
Regency Jewelers
04.2012 - 11.2014
Coach
Weightwatchers
01.2009 - 04.2020
Assistant Store Manager
Red Cross
01.2008 - 01.2011
Certificate 3 Commercial Cookery -
Orange College of TAFE
Certificate 3 Business Administration -
Western Institute of TAFE
Certificate 2 Business Administration -
Western Institute of TAFE
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