Sujan Adhikari

• Managed difficult conversations with compassion and professionalism, while maintaining a focus on finding resolutions.
• Reinforced communication between departments by promptly disseminating important announcements or information via email or interoffice memos.
• Promoted maintenance of professional and courteous customer interactions across reception.
• Monitored front areas so that questions could be promptly addressed.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered incoming calls and directing calls to specific department as needed
• Greeted incoming visitors and residents professionally and provided friendly, knowledgeable assistance.

• Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
• Streamlined cleaning processes with the implementation of more efficient tools and equipment as needed within the industry''s best practices framework.
• Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
• Inspected building for potential safety hazards, reporting identified concerns to supervisor.
• Contributed to a positive working environment by addressing and resolving maintenance issues promptly.

• Collaborated with other departments to ensure seamless coordination of services for guests'' comfort.
• Promoted a safe working environment by enforcing strict adherence to safety guidelines and procedures.
• Mentored new employees during their onboarding process, equipping them with essential knowledge for delivering excellent service.
• Trained and mentored new staff on cleaning and safety protocols.
• Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
• Communicated repair needs to maintenance staff.
• Increased employee performance through effective supervision and training.
• Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.

Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Noting customer complaints and adhere to resolve it. Maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout stall.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of stall
• Operated cash register to record transactions accurately and efficiently.
• Used POS system to enter orders, process payments and issue receipts.