Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level help desk and IT support position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Themematic Info Senior Developer
Developed reusable code libraries that streamlined development efforts and improved consistency in software architecture across multiple projects.
Established clear communication channels between stakeholders, facilitating better decision-making throughout project lifecycles.
Developed secure applications by enforcing strong encryption standards and implementing robust authorization mechanisms.
Designed updates to existing software to meet changing customer demands.
Volunteer
Disability
Maintained clean, neat, and operational facilities to serve program needs.
Assisted with special events and programs.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Used strong interpersonal communication skills to convey information to others.
Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
Promoted environmental awareness with educational workshops and hands-on activities.
Intern
Nepal Banijya Bank
Enhanced customer satisfaction by efficiently addressing and resolving banking inquiries.
Served as a valued member of the bank''s internship program, consistently receiving positive feedback from supervisors and colleagues.
Supported branch operations by accurately processing transactions, including deposits, withdrawals, wire transfers, and loan payments.
Identified potential risks by conducting thorough research on loan applicants'' creditworthiness.
Assisted in the development of marketing strategies to attract new clients and increase bank revenue.
Juniour Supervisor
Story Fresh
01.2019 - Current
Learned teamwork and leadership; Gained the ability perform repetitive and routine tasks
Streamlined administrative procedures for greater efficiency within the department while reducing workload for team members.
Increased overall productivity with thorough employee training on equipment operation, safety protocols, and company policies.
Assembled and packaged food items securely to meet company standards.
Operated food production equipment safely and responsibly for quality output.
Increased safety standards by following proper sanitation procedures and wearing appropriate protective gear.
Supported overall facility cleanliness through adherence to strict cleaning schedules.
Receptionist
Jacaranda Motel
03.2019 - 12.2019
Developed interpersonal and customer service skills; Learned multi-tasking, prioritizing and conflict resolution.
Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
Administered key cards to authorized guests after verifying required credentials.
Resolved guest issues promptly, maintaining a high level of customer satisfaction and loyalty.
Coordinated with maintenance staff to address any reported issues or repairs in a timely manner.
Ensured compliance with motel policies by verifying identification documents while checking in guests.
Processed payments accurately and securely for both cash and credit transactions during checkouts.
Education
Masters in Information Technology - Information Technology
University of Southern Queensland
Toowoomba, QLD
12.2022
BBA - Banking and Finance, Marketing & Management Information Systems
Use your phone to scan the QR below to download my virtual business card, rikesh.shrestha@enviroag.net.au, 0449602567, Civil Designer at EnviroAg Australia, +9779840064342, President
Languages
English
Hindi
Nepali
References
Shyam Adhikari, +61451612595
Jacaranda Motel Manager, +61451524622
Story fresh Night Shift Manager
Timeline
Receptionist
Jacaranda Motel
03.2019 - 12.2019
Juniour Supervisor
Story Fresh
01.2019 - Current
Themematic Info Senior Developer
Volunteer
Disability
Intern
Nepal Banijya Bank
Masters in Information Technology - Information Technology
University of Southern Queensland
BBA - Banking and Finance, Marketing & Management Information Systems