Sujan Balchaudi
Darling Heights,Australia
Summary
Results-driven ICT professional with a strong foundation in Information Technology and customer service. Proven ability to provide technical support, streamline systems, and enhance user experience. Passionate about leveraging technology to improve operational efficiency and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support
freelance
06.2023 - 12.2024
- Provided first-line technical support to users, diagnosing and resolving hardware/software issues.
- Assisted in the setup and maintenance of computer systems and networks.
- Delivered user training for improved system usage and reduced repeat issues.
Production Team Member
Story Fresh
01.2019 - 01.2022
- Operated in a fast-paced food processing environment, consistently meeting productivity targets.
- Trained and led new staff on safety protocols, improving onboarding efficiency by 30%.
- Demonstrated reliability and attention to detail in high-volume production tasks.
Front Desk Receptionist
Jacaranda Motel
01.2019
- Handled guest check-ins/outs, booking inquiries, and complaints with professionalism.
- Improved guest satisfaction scores by 15% through attentive service.
- Prioritized multiple tasks in a dynamic hospitality setting, ensuring smooth daily operations.
Education
Master of Information Technology - Systems Analysis, Networking, Database Management
University of Southern Queensland
01.2021
Bachelor of Business Administration - Banking & Finance, Marketing, Management Information Systems
Public Youth Campus
01.2018
Skills
- IT Support
- Troubleshooting
- SQL
- Customer Service
- Communication
- Team Collaboration
- Leadership
- Problem Solving
- Conflict Resolution
- Time Management
- Multitasking
Certification
- Mastering Digital Forensics and eDiscovery for Investigations
- Google IT Support Certificate
- Web development bootcamps
References
- Madhukar Subedi, Senior Developer, Themematic Info, +977 9840064342
- Shyam Adhikari, Manager, Jacaranda Motel, +61 451 612 595
- Mohammad, Night Shift Manager, Story Fresh, +61 451 524 622
- Rikesh Shrestha, President, NATUniSq | Civil Designer, EnviroAg Australia, wellrikesh@gmail.com, 0449 602 567
Languages
- English (Fluent)
- Hindi (Fluent)
- Nepali (Native)
Languages
English
Professional
Nepali
Native/ Bilingual
Hindi
Professional
References
References available upon request.
Timeline
IT Support
freelance
06.2023 - 12.2024
Production Team Member
Story Fresh
01.2019 - 01.2022
Front Desk Receptionist
Jacaranda Motel
01.2019
Master of Information Technology - Systems Analysis, Networking, Database Management
University of Southern Queensland
Bachelor of Business Administration - Banking & Finance, Marketing, Management Information Systems
Public Youth Campus
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