Sujan Basu
Summary
Emerging early-childhood educator, currently completing a Graduate Diploma in ECEC, seeking a casual OSHC role to put fresh theory into daily practice and enhance documentation skills. Known for building quick rapport with children and colleagues and keeping energy high and organised in busy settings. Brings experience from years of customer service and recent practicum experience to create engaging and safe environment for the children.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member
Woolworth's Supermarket
03.2020 - Current
- Replenish ambient and chilled shelves each shift, following store planograms and FIFO rotation to keep displays full, tidy, and within date.
- Split incoming pallets and cage loads efficiently, sorting cartons by aisle and priority to accelerate night-fill and reduce restock time.
- Work cross-functionally with Night-Fill and Fresh departments to balance labour, share equipment, and hit store-wide fill-rate targets before open.
- Respond to customer questions about product location, promotions, and alternatives, providing friendly service that supports Woolworth's' “Fresh Food People” brand.
- Keep aisles, back dock, and stockroom hazard-free by following manual-handling, chemical, and food-safety procedures.
Front of House Barista
Salters Cafe
05.2022 - 01.2025
- Crafted a full coffee menu to specialty-barista standards, averaging 200+ espresso drinks per busy shift and adjusting grind, dose, and milk texture for consistent quality.
- Ran the entire drinks section on peak weekends: queued orders in POS, steamed milk, plated cakes, and coordinated with kitchen to keep dockets flowing.
- Greeted guests, managed the floor plan, and juggled phone/online bookings to minimize wait times and keep table turnover smooth during the breakfast rush.
- Delivered food, cleared tables, and reset settings quickly so the next customers were seated within five minutes of departure.
- Proactively upsold extras, alternative milks, pastries, and seasonal specials, boosting average transaction value by ~12 % across my shifts.
- Troubleshoot minor POS/Till glitches (paper jams, network drops), reducing downtime and support calls.
- Followed food-safety and hygiene standards: scheduled sanitizing cycles for the coffee machine, and kept FOH spotless.
Education
Graduate Diploma - Early Childhood Education And Care
Central Queensland University
Rockhampton, QLD11-2025
Bachelor of Information Technology - Information And Communication Technology
Southern Cross University
NSW02-2022
Skills
- Equipment maintenance
- Team building
- Task prioritization
- Problem-solving
- Food safety compliance
- Workplace safety
Certification
ASCIA anaphylaxis e-training for children's education/care
NSW Working with Children Check (Employee) - WWC2397292E
Timeline
Front of House Barista
Salters Cafe
05.2022 - 01.2025
Team Member
Woolworth's Supermarket
03.2020 - Current
Graduate Diploma - Early Childhood Education And Care
Central Queensland University
Bachelor of Information Technology - Information And Communication Technology
Southern Cross University
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