Sujan Ghimire

• Assisted in overseeing daily pub operations, ensuring smooth service and customer satisfaction
• Managed staff scheduling, performance reviews, and on-the-job training to ensure quality service standards
• Maintained inventory levels, handled supplier relations, and managed stock orders
• Ensured compliance with health, safety, and licensing regulations
• Resolved customer concerns promptly to maintain a positive reputation and guest loyalty
• Assisted in organizing promotional events and activities to increase patronage and sales

Key Achievements:

• Improved customer retention rates by implementing better service procedures
• Increased operational efficiency by optimizing staff workflows and inventory management practices

• Managed bar operations, including inventory, ordering supplies, and maintaining stock levels
• Trained and supervised bar staff to deliver excellent service and maintain drink quality
• Created and implemented seasonal cocktail menus to align with customer preferences and trends
• Ensured adherence to RSA guidelines and maintained a safe, enjoyable environment for guests
• Collaborated with the kitchen and front-of-house teams to enhance overall dining experiences

Key Achievements:

• Reduced waste and improved cost-efficiency through effective stock management
• Enhanced customer satisfaction by curating an innovative and diverse beverage menu

• Oversaw the overall operation of the venue, including staffing, inventory control, and guest services
• Managed financial aspects, including budgets, sales targets, and expense control
• Led a team of 25 staff members, ensuring effective communication, training, and motivation
• Developed and implemented strategies to increase foot traffic and improve customer experience
• Handled customer inquiries, complaints, and feedback to ensure continuous improvement
• Ensured compliance with all food safety and health regulations

Key Achievements:

• Boosted venue revenue by 30% through strategic marketing and service improvements
• Implemented staff development programs, resulting in improved team performance and morale