Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sujan K C

Summary

Dedicated aspiring community worker who provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.

Overview

5
5
years of professional experience
1
1
Certification

Work History

SUPPORT WORKER

Heart To Homes
02.2023 - Current
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Delivered compassionate end-of-life care for terminally ill clients, ensuring comfort measures were in place during final stages of life.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Assisted clients in identifying community resources and connecting with appropriate services.

OPERATION TEAM MEMBER

Bunnings Warehouse
03.2022 - Current
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents
  • Submitted quote requests to suppliers to determine best rates for organization
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates
  • Collaborated with peers and other business areas to leverage best practices
  • Operated pallet jack to move unloaded goods to correct locations in warehouse
  • Followed all shipping and receiving procedures for goods and materials as directed by Job Title
  • Packaged up damaged goods and shipped these items back to correct supplier
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Improved operational efficiency by streamlining processes and implementing new procedures.
  • Enhanced customer satisfaction with timely resolution of issues and proactive communication.

Disability Support Worker

CompassionSA
07.2023 - 12.2023
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
  • Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.

TEAM LEADER, DISABILITY CLIENT SERVICES (Placement

ResicareSA
05.2023 - 07.2023
  • Assisted in the recruitment and onboarding of new team members
  • Mentored and coached team members to ensure successful performance
  • Developed a system for tracking progress, measuring performance, and providing feedback to the team
  • Cultivated an environment of trust, respect, collaboration, and accountability among the team members
  • Demonstrated excellent problem-solving and decision-making skills in resolving conflicts between team members
  • Motivated team to achieve optimal results through effective communication and interpersonal skills
  • Created clear roles and responsibilities for each member of the team based on strengths and weaknesses
  • Provided guidance to the team on best practices for completing tasks efficiently and accurately.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Disability Support Worker

Sunnyday Carers
01.2022 - 02.2023
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
  • Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
  • Improved community engagement by organizing regular events and workshops focused on local issues.
  • Enhanced relationships with local partners through effective communication and collaboration on joint initiatives.
  • Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behaviour changes.
  • Led workshops on various topics such as leadership skills, career planning, and healthy relationships, empowering youths to make informed decisions about their futures.
  • Facilitated open communication between parents, staff, and administrators to ensure coordinated efforts in supporting youths'' wellbeing.

Team Leader

SUBWAY®Restaurants
12.2018 - 02.2023
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

SUPPORT WORKER

All About Caring
03.2022 - 02.2023
  • Facilitated peer support groups to help clients connect with others.
  • Conducted home visits to assess clients' home environment and provide support.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.

Barback

Kittyhawk
05.2021 - 03.2022
  • Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
  • Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
  • Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
  • Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
  • Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
  • Promoted a safe environment for both patrons and employees through strict adherence to safety procedures and guidelines set forth by the establishment''s management team.
  • Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.

Education

BACHELOR OF COMMUNITY SERVICE -

Torrens University Australia
Adelaide, SA
08.2024

Advanced Diploma in Accounting - Accounting Technology And Bookkeeping

Australasian International Academy
Sydney, NSW
07.2021

Skills

  • Communication skills
  • Technical skills
  • Critical thinking
  • Attention to detail
  • Leadership
  • Interpersonal
  • Relationship building
  • Emotional Support
  • Life Skills Development
  • Daily Living Support
  • Cultural Sensitivity
  • Daily Living Assistance

Certification

  • First Aid and CPR
  • Driver's license
  • Working with children check
  • NDIS check
  • Police clearance
  • Medication
  • Hand Hygiene certification
  • Safe and enjoyable meal certification

Languages

English
English
English

Timeline

Disability Support Worker

CompassionSA
07.2023 - 12.2023

TEAM LEADER, DISABILITY CLIENT SERVICES (Placement

ResicareSA
05.2023 - 07.2023

SUPPORT WORKER

Heart To Homes
02.2023 - Current

SUPPORT WORKER

All About Caring
03.2022 - 02.2023

OPERATION TEAM MEMBER

Bunnings Warehouse
03.2022 - Current

Disability Support Worker

Sunnyday Carers
01.2022 - 02.2023

Barback

Kittyhawk
05.2021 - 03.2022

Team Leader

SUBWAY®Restaurants
12.2018 - 02.2023

BACHELOR OF COMMUNITY SERVICE -

Torrens University Australia

Advanced Diploma in Accounting - Accounting Technology And Bookkeeping

Australasian International Academy

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Sujan K C