Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Visa & Availability
References
Generic

Sujan Mahato

Penshurst

Summary

Experienced IT Support and Desktop Engineer with hands-on expertise in hardware diagnostics, system reimaging, Microsoft 365, Active Directory, and ServiceNow. Bachelor of Computer Application graduate with a strong foundation in IT systems and proven ability to deliver reliable on-site and remote support.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Field Technician

AMT Solution Pty Ltd
06.2025 - Current
  • Deploy and configure desktop systems including OS imaging, driver installation, and domain/workgroup setup.
  • Perform hardware maintenance and upgrades: HDD/SSD swaps, RAM installations, motherboard and PSU replacements.
  • Troubleshoot network infrastructure issues (LAN/WAN), including switch/router configuration, cable testing, and IP addressing.
  • Install and decommission end-user devices, ensuring secure data wipe, asset tagging, and compliance with disposal policies.
  • Diagnose and resolve hardware failures using diagnostic utilities and vendor documentation.
  • Provide on-site support for SMEs, covering workstation rollouts, printer configuration, and VoIP handset setup.

IT Support Engineer

Devsign Technologies
09.2023 - 03.2025
  • Managed Active Directory accounts, passwords, and group policies.
  • Handled incidents and service requests through ServiceNow.
  • Performed system reimaging, deployments, and hardware repairs (HDD/SSD, RAM, peripherals).
  • Provided Microsoft 365 support: Outlook, Teams, OneDrive, and licensing.
  • Installed and configured required software and security updates on end-user devices.
  • Maintained IT asset inventory for laptops, mobiles, and peripherals.
  • Serviced and configured printers and multifunction devices.
  • Supported users on-site and remotely, including desktop-level network troubleshooting (DHCP, DNS, IP).

Education

Bachelor of Computer Applications - Engineering

Oxford College of Engineering And Management
Nepal
08-2023

Skills

  • Remote support
  • IT asset management
  • Endpoint security
  • Help desk support
  • Hardware installation
  • Hardware diagnostics
  • Printer maintenance
  • Active directory
  • Teamwork and collaboration
  • Problem-solving

Certification

  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Microsoft 365 Certified: Fundamentals (MS-900)

Languages

English
Full Professional
Hindi
Professional Working
Nepali
Native or Bilingual

Timeline

IT Field Technician

AMT Solution Pty Ltd
06.2025 - Current

IT Support Engineer

Devsign Technologies
09.2023 - 03.2025

Bachelor of Computer Applications - Engineering

Oxford College of Engineering And Management

Visa & Availability

  • Currently on Family Dependent Visa – Subclass 500
  • Full work rights in Australia
  • Available for full-time employment

References

Prem Mahato 

Axiom Technologies

Phone: 0415578924

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Sujan Mahato