Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Sujan Paudel

Auburn,Australia

Summary

Motivated and enthusiastic IT professional with a passion for technology and helping others. Seeking to leverage my technical skills and exceptional customer service abilities to contribute to the success of the team as an IT Helpdesk Consultant.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Technical Support Representative

Click Consulting
05.2024 - 01.2025
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.
  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
  • Reduced support tickets through proactive maintenance of hardware, software, and systems.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.

IT support intern

Churchill Institute of information Technology
01.2023 - 01.2024
  • Provided first-line technical support to resolve software and hardware issues
  • Assisted in maintaining and updating system software and applications
  • Delivered excellent customer service to users of varying technical expertise
  • Deliver ongoing support to end-users, addressing system-related inquiries and resolving issues promptly
  • Establish and maintain best practice standards and processes, ensuring scalable, high-quality solutions
  • Collaborate with cross-functional teams to contribute to and manage small-scale projects

Education

Bachelor - Information Systems

Diploma and Advanced Diploma - Networking

01.2022

Skills

  • Exceptional emotional intelligence and communication skills
  • Proactive learner with a keen interest in acquiring industry certifications
  • Strong attention to detail and ability to multitask under pressure
  • Adept at guiding clients to effective IT solutions in a collaborative manner
  • Active directory
  • Remote assistance
  • Ticketing systems
  • Desktop support

Certification

  • CompTIA IT Fundamentals+ (In Progress)
  • Microsoft365 Certified: Fundamentals

Interests

  • Playing Sports
  • Hiking
  • Road Trips
  • Music
  • Team Sports

Timeline

IT Technical Support Representative

Click Consulting
05.2024 - 01.2025

IT support intern

Churchill Institute of information Technology
01.2023 - 01.2024

Diploma and Advanced Diploma - Networking

Bachelor - Information Systems

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Sujan Paudel