Sujan Thapa
South Australia,Adelaide
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Baker
Paul Bakery
10.2022 - 08.2023
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Prepped daily menu items to quickly deliver upon request.
- Planned and directed high-volume food preparation in fast-paced environment.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Rotated through all prep stations to learn different techniques.
- Worked with chef de partie to learn storage locations of fresh ingredients for daily use by station staff.
- Modernized work processes to reduce guest wait times and boost daily output.
- Ordered new ingredients and supplies to meet expected needs.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Disciplined and dedicated to meeting high-quality standards.
Baker
SPINNEY'S DUBAI LLC
05.2016 - 08.2022
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Managed customer service operations, including taking orders and resolving complaints.
- Resolved customer concerns with positive approach and constructive strategies.
- Followed food safety standards when handling ingredients.
Education
BACHELOR IN HOTEL MANAGEMENT - MANAGEMENT
KATHMANDU UNIVERSITY
KATHMANDU06.2015
Skills
- Persuasion
- Food Handling Standards
- Time Management
- Stock Rotation
- Inventory Reporting
- Team Player
- Critical Thinking
- Adaptive and Creative
- Active Learning
- Safe Work Practices
- Product Personalization
Languages
English
Hindi
Nepali
Timeline
Baker
Paul Bakery
10.2022 - 08.2023
Baker
SPINNEY'S DUBAI LLC
05.2016 - 08.2022
BACHELOR IN HOTEL MANAGEMENT - MANAGEMENT
KATHMANDU UNIVERSITY
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