Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sujana Ghimire

Casey,ACT

Summary

A compassionate person with several years of comprehensive experience providing social services to various groups of people to aid with day-to-day issues. Well-versed in assessing client strengths, advocating for client resources and conducting thorough home and community visits. Kind and respectful professional with demonstrated conflict resolution skills and strong decision-making abilities. Driven professional offering several years in employment counseling and placement services. Highly skilled at matching individuals with jobs suitable for interests, skills and talent. Proven leader successful at creating efficient teams when designing robust vocational counseling programs.

Overview

6
6
years of professional experience

Work History

Recruitment Consultant

Workways/ Busyability
Gunganlin , Canberra
07.2022 - Current
  • Conducted initial phone interviews with potential candidates to assess their skills and qualifications.
  • Drafted job postings for clients, posted them on various online platforms, and screened resumes.
  • Organized and facilitated career fairs in order to source qualified candidates.
  • Maintained accurate records of all applicants' information throughout the recruitment process.
  • Utilized social media networks for sourcing passive job seekers.
  • Attended industry events and conferences to network with potential hires.
  • Researched competitive salary data for use in job offers.
  • Participated in team meetings providing updates on recruitment activity status.
  • Informed applicants of duties and responsibilities, compensation and benefits.
  • Gathered and analyzed information on recruitment challenges or procedures.
  • Conducted assessments of client needs, strengths, and resources to develop treatment plans.
  • Developed individualized service plans with clients to address their identified goals.

Store Manager

Wittner
Woden, ACT
11.2021 - 07.2022
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.

Assistant Manager

KFC
11.2021 - 02.2022
  • Training team member
  • Assigned work and monitored the performance of project personnel.
  • Dealing with customers and team members
  • Helping the store Manager run the store
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Doing paperwork
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Shift Supervisor/ Team Member

KFC
Northryde, NSW
06.2018 - 10.2021
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Maintained accurate records of daily transactions and deposits.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Collaborated with management to plan special events or promotions.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Monitored security and enforced loss prevention strategies during shift.

Shift Supervisor/ Team Leader

Woolworths Greensquare
, NSW
11.2018 - 10.2021
  • Leading and handling the store
  • Serving customers
  • Doing paperwork, cash handling
  • Leading the team, handling customer’s complaints

Education

BBA - Management, Marketing,Buiness & Human Resource

Kent College
Sydney, NSW
03-2023

Skills

  • FLUENT IN English, Nepali, Hindi
  • Client Relations
  • Portfolio Development
  • Contract Negotiation
  • Candidate Sourcing
  • Performance Tracking
  • Client management
  • Cold-calling
  • Interviewing techniques
  • Personnel Management
  • Procedure Compliance
  • Retention management
  • Management Consulting
  • Pre-Employment Screening
  • Capacity Building
  • Educational Support
  • Client documentation
  • Policy Planning
  • Behavioral Counseling
  • Records Management
  • Client Advocacy
  • Case Documentation
  • Case Management
  • Compassionate
  • Performance Management
  • Business Administration
  • Policy Implementation
  • Expense Tracking
  • Operations Management
  • Staff Development
  • Budget Control
  • Staff Training and Development
  • Key Performance Indicators
  • Staff Management

References

Reference 

Dipen Khadka 0431513339 ( Previous Store Manager)

Abdullah Fazal Karim 0451678225 (Previous Cluster Manager)

Timeline

Recruitment Consultant

Workways/ Busyability
07.2022 - Current

Store Manager

Wittner
11.2021 - 07.2022

Assistant Manager

KFC
11.2021 - 02.2022

Shift Supervisor/ Team Leader

Woolworths Greensquare
11.2018 - 10.2021

Shift Supervisor/ Team Member

KFC
06.2018 - 10.2021

BBA - Management, Marketing,Buiness & Human Resource

Kent College

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Sujana Ghimire