Sujana Poudel Neupane
Willetton,WA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
11
11
years of professional experience
Work History
Cafe Manager
Cafe Moka
Mandurah, WA
02.2020 - 07.2025
- Oversaw daily café operations, including staff management, customer service, and inventory control.
- Recruited, trained, and supervised a team of 15 staff members to ensure high performance and compliance with health and safety standards.
- Delivered exceptional customer service by resolving complaints, managing busy peak times, and maintaining a welcoming environment.
- Monitored stock levels, placed supplier orders, and reduced waste through efficient stock rotation.
- Managed cash handling, banking, and daily reconciliation processes.
- Developed staff rosters to balance labor costs and operational needs.
- Implemented café promotions, upselling strategies, and loyalty programs to increase sales.
- Ensured compliance with food safety regulations, and workplace health and safety standards.
- Analyzed sales reports to track performance and identify opportunities for business growth.
Customer service Representative
Maddington Shopping center
Maddington, WA
11.2017 - 01.2020
- Handled customer complaints and resolved issues promptly to maintain a positive experience.
- Ensuring accurate, consistent, and timely advice is provided to
customers. - Provided Updates on promotions, loyalty programs, and special events.
- Coordinated with security and maintenance teams to address customer needs and incidents.
Cashier
Ace Bank
Kathmandu, Nepal
06.2014 - 03.2016
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer integrity through careful handling and counting.
- Managed daily deposits and cash flow for the branch operations.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Education
Master of Commerce - Professional Accounting
Curtin University
Perth, WA02-2020
Skills
- Staff management
- Inventory control
- Cash handling
- Customer service
- Sales analysis
- Operational efficiency
Career Objective
- To contribute my skills and experience to the organization's success, while continuously enhancing my own knowledge and expertise
Timeline
Cafe Manager
Cafe Moka
02.2020 - 07.2025
Customer service Representative
Maddington Shopping center
11.2017 - 01.2020
Cashier
Ace Bank
06.2014 - 03.2016
Master of Commerce - Professional Accounting
Curtin University