Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sujata Banjara

Rockdale,NSW

Summary

Driven leader with a track record of enhancing team performance and customer satisfaction at Harris Farm Markets. Excelled in multitasking and team building, fostering collaboration and high morale. Implemented strategies that improved service quality and team accountability, leveraging analytical thinking and interpersonal communication to solve complex problems and boost productivity.

Overview

5
5
years of professional experience

Work History

Team Captain in Costumer Service

Boost Juice
08.2020 - Current
  • Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
  • Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
  • Enhanced team performance by implementing effective communication and collaboration strategies.
  • Monitored individual performance metrics regularly, identifying areas for improvement while recognizing exemplary contributions from team members.

Costumer Service Supervisor

Harris Farm Markets
05.2019 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.

Education

BBA - Accounting

Kings Own Institute
Sydney, NSW
04.2024

Skills

  • Multitasking Abilities
  • Team building
  • Active Listening
  • Competitive
  • Problem-Solving
  • Attention to Detail
  • Organizational Skills
  • Analytical Thinking
  • Written Communication
  • Performance Improvement
  • Teamwork and Collaboration
  • Interpersonal Communication

Timeline

Team Captain in Costumer Service

Boost Juice
08.2020 - Current

Costumer Service Supervisor

Harris Farm Markets
05.2019 - Current

BBA - Accounting

Kings Own Institute

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Sujata Banjara