Mircosoft office 365
Sujata Bhardwaj
IT Graduate
Clayton,VIC
Summary
As a recent IT graduate my primary career objective is to gain full time employment in a challenging and rewarding entry level role as an entry level Support Engineer or Junior Business Analyst. In this role I will apply my theoretical knowledge and practical abilities, demonstrate my existing skills in problem solving, customer relations, task prioritization, and time management, continue to learn from my team and quickly become a valuable contributor to the success of the business. Excellent written and verbal communication, Problem-solving, listening & decision making ,time Management , ability to adapt and learn working operations , ability to work individually and in a team as well.
Overview
3
3
Languages
4
4
Certificates
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Intern
HELLA GmbH & Co. KGaA
Mentone, VIC
06.2021 - Current
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Manage tickets on OTRS , IT -dispatch tickets to respective teams and departments.
- Ensuring Service Desk maintains high standard of customer service.
Provide 1st level incident management support including initial symptom collection, diagnosis and resolution. - Log Service Desk Requests and Incidents using service desk management tools.
- Escalate and provide input to underlying problems.
Collaborating with teams from various countries for project updates - Installations and password by Global directories using Invanti , critrix , Active directory , ASPR , SAP installation.
- Helping with local IT support issues (Hardware and phones)
Assisting SAP team. - General troubleshooting and user problems relating to Microsoft Windows XP , Windows 7 & MS Office.
- Following ITIL Methodology
- Using Incident Management System
- Imaging and Building of Computers for local IT team
- IT KPI Reporting
- Working on Hella SAP systems module
- SAP Business Modules
- Networking and Wireless setup For local team and imaging PC for global team
Production Line Operator
Seasol International, Bayswater VIC Australia
Bayswater, VIC
06.2020 - 06.2021
- Planned and coordinated the reorganization of products in the warehouse.
- Monitored business inventory items when necessary.
- Assisting line captain.
- Change overs of production line setups according different products.
- Conducted discontinued product and large order inventory.
- Utilizes continuous improvement mindset and assists in identifying opportunities to improve processes.
- Follows good manufacturing practices and required work safe practices.
- Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
- Calibrated equipment to maintain optimal performance.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Participated in team-building activities to enhance working relationships.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
FOH Supervisor
Astroluxe
Benteligh East, VIC
07.2017 - 02.2020
- Bentleigh VIC Australia.
- Performed complete opening, closing and shifts.
- Used correct cleaning, sanitizing and food handling procedure.
- Processed orders and sent to kitchen employee.
- Managed food resources, memorized orders and coordinated service.
- Answered customers' questions, recommended items and recorded order information.
- Processed orders and sent to kitchen employees.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
- Spearheaded daily social media presence to engage with customers and expand customer base.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Supervised staff of 10 through motivational coaching and effective training programs for service and sales techniques
Junior Business Analyst
IT Remedy
Springvale, VIC
08.2018 - 04.2019
- Supported system developers by creating system models, diagrams, and charts.
- Demonstrating effective communication with clients via phone and emails.
- Generated invoices and record status in excel database.
Communicating requirements with development team and tracking projects with all updates on tracking software. - Developed flowcharts and diagrams to describe and layout logical operational steps.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Tracking multiple projects on trello.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours; night, weekend, and holiday shifts.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Led development team in delivery of web projects, resulting in completion with success.
- Handled 10 mails per 30 minutes to address customer inquiries and concerns
- Complete wireframing with moqups for the projects.
- Data modelling creating RE diagrams for better understanding of data entities.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Conducted research, gathered information from multiple sources and presented results
- Evaluated trends to understand competitive environments and assess current strategies.
- Conducted interviews with key business users to collect information on business processes and user requirements.
Retail Assistant
Omed Fresh
Noble Park, VIC
04.2017 - 03.2018
- Noble Park VIC Australia.
- Repeatedly demonstrating excellent communication skills with internal and external customers.
- Liaising with other business units to ensure they are fully stocked with inventory required by customers.
- Manage multiple aspects of business inventory including checking and accurately processing orders.
- Accurately process and reconcile all customer daily and weekly transactions.
- Ensuring business and all inventory is presented to professional standard.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
- Assisted customers with prompt and polite support in-person and via telephone.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
Education
Bachelor of Information and Communication Technology - Information Technology
University of Sunshine Coast
ATMC (Melbourne) 08.2017 - 08.2020
Proffesional Year Program - Information Technology
Navitas Proffesionals
Melbourne 09.2020 - 11.2021
Skills
Client Relationships
Additional Information
- Created a showcase of all the projects completed by the university students on the past, which involves developing web portal by using PHP , bootstrap and MySQL. The process involved different stages like creating a proposal for the client, monitoring and reporting and testing the portal. Worked in a team of 5 where I demonstrate my technical and soft skills such as time management , professional writings reports and emails , team collaboration , pressure handling , designing with moqups(portal sketch) and draw.io(Database modelling) and PHP. It was 3 months project which was developed , deployed , tested and handover on time along with guidelines and user manual and final presentation to the client.
Accomplishments
- Collaborated with number of teams in the development and support of University project and HELLA Global team.
- Supervised team of 10 staff members.
Software
Programming laguages (Python , java , )
Desiging and wireframming
OTRS (ticketing system)
SAP
Excel
Use cases and test cases
Trello
Ivanti management console
Drawio(ER daigraims)
SQL
Certification
ECBA(On going)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading
Musics
Trying new food
Healthy lifestyle
Learning from others
Spending time with family
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Intern
HELLA GmbH & Co. KGaA
06.2021 - Current
Proffesional Year Program - Information Technology
Navitas Proffesionals
09.2020 - 11.2021
Production Line Operator
Seasol International, Bayswater VIC Australia
06.2020 - 06.2021
Junior Business Analyst
IT Remedy
08.2018 - 04.2019
Bachelor of Information and Communication Technology - Information Technology
University of Sunshine Coast
08.2017 - 08.2020
FOH Supervisor
Astroluxe
07.2017 - 02.2020
Retail Assistant
Omed Fresh
04.2017 - 03.2018
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