Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Sujata Rai

Sydney,Australia

Summary

An enthusiastic, with keen eye for detail, and highly motivated IT Support Officer with a bachelor’s degree in information technology and experience in providing technical support. Possess a strong knowledge of operating systems, hardware and software components, IT infrastructures and project management. I am a team player who is dedicated, organized, and has excellent communication and interpersonal skills. Seeking an ICT role where I can contribute my expertise and leverage my problem-solving abilities to support the organization’s technological initiatives and enhance my career growth.

Overview

4
4
years of professional experience

Work History

IT Support Specialist- Traineeship

TechSkills
Sydney, Australia
05.2023 - Current
  • Providing level 1 technical support to customers to resolve all IT service requests via phone, email, in-person, remote desktop support and ticketing system
  • Installation and troubleshooting hardware, software, and basic network issues to meet client’s requirement
  • Hands-on experience in managing incidents, problems, changes, and services requests within established frameworks
  • Exceptional skills in handling customer inquiries and offering efficient resolutions in a timely and professional manner
  • Escalating complex technical issues to higher-level support engineers or appropriate departments as required and identifying areas to improve to ensure the system used by clients is reliable and secure
  • Strong understanding of network connectivity, TCP/IP protocols, and LAN/WAN configurations and Vlans
  • Assisting users with Microsoft 365 account setup, password management, and account synchronization across devices
  • Establishing Active Directory (AD) infrastructure, user management and administration
  • Experience with Azure platform and its core services, such as virtual machines, storage accounts, and networking
  • Implementing Group Policy Objects (GPOs) as per company’s SLAs and ITIL framework.

IT Support Engineer

Sunbeam International College
Burwood, NSW
12.2022 - 03.2023
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.

Administration Officer- Part Time

Hunters Hill Lodge
Sydney, Australia
11.2021 - 04.2023
  • Managing incoming and outgoing calls, feedback, emails and organizing and scheduling meetings and appointments
  • Creating user accounts for staff using Microsoft office, maintaining email security, and dedicating required access
  • Maintaining and updating database and records, preparation of reports, presentations, and logging other documentation
  • Responding to inquiries from clients, vendors, and staff members regarding the product and services
  • Providing general administrative support, such as ordering office supplies and managing office equipment stocks
  • Assisting village manager in development and accomplishment of marketing goals through presentations, analysis work and general meetings.

Customer support officer-Part time

Opal Healthcare
Sydney, Australia
02.2020 - 10.2021
  • Management and distribution of a large volume of mail and correspondence
  • Performed High-speed and accurate data entry, document preparation, scanning, and customization
  • Performed simple and strategic routine customer interviews about application status/documents needed
  • Delivered courteous, prompt, and professional client service to enhance Customer Relationship Management (CRM)
  • Performed general office administrative duties, managed ongoing client contact workload and assisted the general manager with marketing segment where required.

Education

Bachelor of Business Information System -

Kent Institute
01.2023

IT Helpdesk for Beginners -

LinkedIn Learning

Learning cloud computing : Core Concepts -

LinkedIn Learning

Learning Excel : Data Analysis -

LinkedIn Learning

HTML Essential Learnings -

LinkedIn Learning

Skills

  • Hardware and Network Installation, configuration, Assembling and disassembling, Maintenance and Upgrade
  • Operating System Windows 7,8,10, Windows Server 2019, MacOS
  • Cloud Technologies Office 365, MS Azure, OneDrive, SharePoint, Active Directory, AWS
  • Backup Technology Idrive, Veam Backup, Office 365 Backup, Paragon
  • Applications MS Office 365, MS Project, Visual Studio, Team Viewer, Any desk
  • Networking DHCP, DNS, TCP/IP, Routers, Switches, Domain
  • Virtualization Hyper-V, VMware, VirtualBox
  • Demonstrate strong verbal and written communication skills
  • Great time management skills
  • Quick learner, Adaptable, Organized and Attention to Detail
  • Effective working in a team and relationship building
  • Well-developed analytical, problem-solving, and decision-making abilities
  • Ability to multitask, work unsupervised and in fast paced environment
  • Focus on customer centric solutions
  • Enthusiastic in research and innovations with high performance

References

Available upon request.

Timeline

IT Support Specialist- Traineeship

TechSkills
05.2023 - Current

IT Support Engineer

Sunbeam International College
12.2022 - 03.2023

Administration Officer- Part Time

Hunters Hill Lodge
11.2021 - 04.2023

Customer support officer-Part time

Opal Healthcare
02.2020 - 10.2021

Bachelor of Business Information System -

Kent Institute

IT Helpdesk for Beginners -

LinkedIn Learning

Learning cloud computing : Core Concepts -

LinkedIn Learning

Learning Excel : Data Analysis -

LinkedIn Learning

HTML Essential Learnings -

LinkedIn Learning

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Sujata Rai