Summary
Overview
Work History
Education
Skills
Projects Completed
Timeline
Generic

Sujatha Donepudi

Sydney,NSW

Summary

Experienced with project planning, execution, and delivery within varied industries. Utilizes effective communication and organizational skills to ensure team alignment and project success. Track record of managing resources and timelines efficiently.

Overview

12
12
years of professional experience

Work History

Senior Project Officer

Aera Technology (formerly Our Kloud Communication)
10.2020 - Current
  • Develop and maintain IT program roadmaps, manage risks, dependencies, and resource allocation.
  • Communicate with senior leadership, business teams, and vendors to provide updates and resolve issues
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Led cross-functional teams to successfully deliver complex projects on time and within budget.
  • Oversaw project documentation processes ensuring accuracy and compliance with organizational standards.
  • Capability to drive and implement change and to develop strategies to manage financial, operational, and reputational risks.
  • Bridge the IT and Voice teams to deliver amalgamated solutions and articulate requirements clearly.

Project Delivery Officer

Our Kloud Communications
10.2015 - Current
  • Providing excellent customer service and project coordination.
  • Technical understanding and demonstrated experience across Broadband, fixed & Hosted voice technologies, ADSL, Fibre, Wireless, VOIP, NBN & Customer Premises Equipment.
  • Handle all Port in and port out requests from carriers like AAPT / Vocus etc.
  • Keeping the respective CRM systems - ConnectWise updated with timely entries.
  • Working with cross functional teams, both internal and external, to deliver projects in time and escalate appropriately to top management.
  • Engage in end-to-end service delivery from pre-sales discussion to successful delivery.
  • Learn quickly about diverse solution models in a fast-moving environment and work autonomously.
  • Excellent communication skills both written and verbal.
  • Excellent prioritization and time management Skills.

Provisioning Consultant – Service Delivery

MyNetFone
01.2014 - 10.2015
  • Provision of New Orders for ADSL, NBN and VoIP services.
  • Perform add, move & changes to customer's account.
  • Act as project coordinator and liaise with difference departments, stakeholders and customers to provide optimum solution for customer's need.
  • Ensure the order is progressing smoothly from start to finish as per customers' expectations and deal with any issues / escalations.
  • Write and respond to email and interaction on the phone in appropriate professional language.
  • Provision and dispatch hardware to business customers as per the order.
  • Documented business and residential provisioning process to provide clear guidelines to staff members.
  • Conduct regular audits for staff members and provide coaching to improve performance.
  • Create daily team performance report.
  • Act as SME and provide floor support to fellow staff members.
  • Confident in achieving established KPI's.

Education

Certificate - Customer Contact

NSW Education & Training
01.2011

Bachelors - civil engineering

Andhra University
01.2000

Skills

  • Highly developed analytical, interpersonal and communication skills

  • Capacity to stay calm under pressure and well-developed organizational skills

  • Advanced computer skills

  • High level of attention to detail and ability to learn quickly and adapt to changing policies and procedures relevant to the role

  • Ability to build and maintain relationships with the Business Owners and internal and external stakeholders using excellent communication skills

  • Excellent decision-making skills

  • Excellent negotiation skills

  • Self-Driven & ability to work in a team and under pressure

  • Quick learner and an active listener

  • Proficient in MS Office

  • Proficient in ConnectWise

  • Data Processing Tools

  • Web based information management systems

  • Training and mentoring

Projects Completed

  • Project co-ordinated the migration of a major customer who has 110 sites from Draytek into SDWAN umbrella. Co-ordinated the configuration of all the SDWAN routers internally with our technical and plan the install dates externally with the customer to ensure the cutover was completed very smoothly.
  • Transitioned all stores of our clients from their existing ADSL service to NBN along with VOIP services. During our transition between voice carriers, successfully raised all related porting orders and migrated all the VOIP services move with minimum downtime to each customer.
  • Main point of contact to the sales team regarding service qualifications and to determine the pricing for all data projects.
  • On-boarded new IT customers as per the terms and conditions on the scope provided. Ensured that the entire project was delivered and billed and then handed over to the support team for BAU before closure.

Timeline

Senior Project Officer

Aera Technology (formerly Our Kloud Communication)
10.2020 - Current

Project Delivery Officer

Our Kloud Communications
10.2015 - Current

Provisioning Consultant – Service Delivery

MyNetFone
01.2014 - 10.2015

Bachelors - civil engineering

Andhra University

Certificate - Customer Contact

NSW Education & Training

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Sujatha Donepudi