Sujit Nair
Perth
Overview
16
16
years of professional experience
Work History
Grocery Nightfill Team Member
Woolworths Supermarket
05.2024 - Current
- Stock shelves.
- Stack bulky goods safely.
- Organize existing inventory, so it is easily & safe accessible.
Travel Consultant
Flight Centre
10.2023 - Current
- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
- Diagnose the clientsʼ specifications and wishes and suggest suitable travel packages or services.
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
- Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc).
- Collect deposits and balances.
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
- Handle unforeseen problems and complaints and determine eligibility for money returns Attend conferences to maintain familiarity with tourism trends.
- Create and update electronic records of clients.
- Maintain relationships with key persons.
- Keep financial statements and documents.
- Reach the revenue and profit target.
Tour manager
Thomas Cook India LTD
03.2014 - 09.2023
- Assisted Major Thomas cook training and supervising sales staff while planning and implementing sales strategies over a multi-state territory
- Managed tours of both domestic and international tour groups, including operations and logistics
- Man on station in London, Paris, Zurich and Rome taking care of the logistics for the smooth operation of the tours
- Handled M.I.C.E (incentive) tours for major companies.
Sales Manager
Regenesys India LTD
12.2021 - 09.2022
- Handling Sales for South African Education Institute in Johannesburg South Africa
- Selling online management courses to South Africa & Nigerian Clients.
Sales Manager
Byjus/Whitehat Jr
10.2020 - 03.2021
- Handling sales for various Edtech products of Byjus & Whitehat Jr
- Booking Trail calls for registered student
- Conducting counselling sessions for eligible Students.
Sr process Analyst
Accenture HR Services
05.2010 - 04.2014
- Data entry in various Human Resource systems and tracking tools (i.e
- SAP and Work day)
- Review all input to ensure data is compliant with company practices
- Communicate with employees to request corrective or additional data and confirm receipt of requests for processing various Life cycle events through calls or correspondence
- Analyze output report to ensure data has been processed accurately, address errors with employees and initiates corrective action
- WQM management, assigning tickets to team members and making sure SLM's and KPI's are met
- Communicate with onshore team to resolve any queries
- Participate in cross-functional training to fulfill team backup responsibilities as assigned
- Research and resolves data entry discrepancies.
Customer Service Representative
Accenture BPO
09.2008 - 05.2010
- Providing first level technical support to customers
- Ability to convey technical solutions in a clear and concise manner
- Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail
- Escalating unresolved problems to other support staff
- Continuously reviewing performance against Service Level Agreements
- Testing and evaluating new technology.
Education
Bachelor in Science - Information Technology
Mumbai University
06.2007
Skills
- Microsoft Word
- Microsoft Excel
- Advanced Customer Service
Languages
English
Hindi
Malayalam
Marathi
Countries Travelled As Tour Manager
- United Kingdom
- France
- Belgium
- Netherlands
- Germany
- Switzerland
- Austria
- Italy
- Spain
- Portugal
- Czech Republic
- Hungary
- Scotland
- Ireland
- Greece
- Mauritius
- Malaysia
- Singapore
- Thailand
- UAE
- Morocco
Personal Information
- Place of Birth: Mumbai
- Date of Birth: 05/30/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
Travelling, Hiking, Cycling, Cooking, Cricket
Timeline
Grocery Nightfill Team Member
Woolworths Supermarket
05.2024 - Current
Travel Consultant
Flight Centre
10.2023 - Current
Sales Manager
Regenesys India LTD
12.2021 - 09.2022
Sales Manager
Byjus/Whitehat Jr
10.2020 - 03.2021
Tour manager
Thomas Cook India LTD
03.2014 - 09.2023
Sr process Analyst
Accenture HR Services
05.2010 - 04.2014
Customer Service Representative
Accenture BPO
09.2008 - 05.2010
Bachelor in Science - Information Technology
Mumbai University
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