SUJITH VARDHAN REDDY PALWAI
Yuelamu,Australia
Summary
Dedicated and community-focused professional with over 6 years of experience in retail leadership, emergency transport, and remote community support. Proven ability to lead teams, manage operations, support clinical services, and build strong relationships in both high-pressure urban environments and remote Indigenous communities. Skilled in logistics, cultural safety, team development, and health service coordination. Committed to delivering reliable, culturally responsive services with professionalism and care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Services and Retail Coordinator
Outback Stores
06.2022 - Current
- Managed day-to-day store operations including inventory control, stock rotation, and point-of-sale systems.
- Ensured effective communication and engagement with community members, store staff, and external stakeholders.
- Supervision in training Indigenous staff in retail procedures and customer service.
- Coordinated logistics and supply chains to ensure timely delivery of goods to remote locations.
- Implemented healthy food initiatives and worked with nutritionists to promote community wellbeing.
- Maintained compliance with food safety and OH&S standards in remote environments.
- Key Achievements:
- Contributed to the successful operation of multiple community stores, improving food security and community access to quality products.
- Assisted in increasing local Indigenous employment through on-the-job training and mentoring.
- Played a critical role during supply chain disruptions, ensuring continuity of services in isolated areas.
- Achieved all the KPI’s including training the indigenous staff in completing certificate II in retail management and has been awarded incentives for promoting health and nutrition.
PH2 (Primary Health Care Assistant)
Laramba Health Clinic
10.2024 - 01.2025
- Operated ambulance vehicles for emergency and non-emergency patient transport between Laramba, nearby clinics, and hospitals.
- Assisted clinic staff in basic patient care, including monitoring vital signs, preparing treatment rooms, and restocking medical supplies.
- Provided culturally sensitive support to Aboriginal clients and families during medical transport and clinic visits.
- Maintained vehicle hygiene, readiness, and medical equipment in line with NT Health protocols.
- Supported the coordination of outreach programs such as child health, chronic disease management, and vaccination clinics.
- Acted as a trusted liaison between clinic staff and community members, supporting patient understanding and engagement with health services.
- Key Achievements:
- Ensured timely and safe transport during critical emergencies, including trauma and acute care cases.
- Contributed to improved patient attendance and follow-up by building strong community relationships and trust.
- Recognized for reliability and professionalism under pressure during remote response operations.
Store Manager
Pizza Hut
01.2017 - 06.2022
- Supervised daily operations, including staff management, food preparation, hygiene, and customer service.
- Recruited, trained, and supervised a team of 15–20 employees, promoting teamwork and high performance.
- Monitored inventory, placed stock orders, and ensured accurate stock rotation to minimize waste.
- Handled rostering, shift scheduling, and payroll reporting to ensure efficient workforce management.
- Ensured compliance with workplace health and safety standards and Pizza Hut corporate policies.
- Addressed customer feedback promptly and resolved complaints to maintain satisfaction and repeat business.
- Managed cash flow, performed daily banking, and maintained accurate financial records and reporting.
- Key Achievements:
- Increased store efficiency and customer satisfaction scores through improved training and workflow systems.
- Consistently met or exceeded monthly sales and operational KPIs.
- Reduced staff turnover by creating a supportive work environment and mentorship opportunities.
- Led the store through successful internal audits and compliance checks.
- ure
- Food safety and OH&S compliance
- Financial and administrative reporting
Education
Master of Commerce - HR Management
Charles Sturt University
01.2018
Bachelor of Mechanical Engineering - undefined
Jawaharlal Nehru Technological University
04.2015
Skills
- Community Engagement & Cultural Awareness
- Team Leadership & Staff Training
- Emergency Patient Transport
- Health Support Services (PH2 Duties)
- Retail Operations & Inventory Control
- Conflict Resolution & Customer Service
- Logistics in Remote Settings
- Food Safety & OH&S Compliance
- Time Management & Adaptability
- Project management
- Project assistance
- Meeting facilitation
Accomplishments
Community engagement and cultural competency:
1.Built strong relationships with indigenous community members, Elders, and leaders through consistent presence and respectful communication.
2.Enhanced cross-cultural skills, learning to work effectively within diverse cultural frameworks and respecting local customs and traditions.
Adaptability and leadership:
1. Demonstrated independence and initiative by living and working in isolated areas with limited support.
2. Led teams under challenging conditions,including language barriers, cultural differences, and remote communications.
3.Responded to crisis and emergencies, including supply disruptions, health challenges, or community-specific events.
Certification
- First Aid & CPR (Current)
- Manual Handling and Infection Control Training
- NT Working with Children Clearance (Ochre Card)
- Driver’s Licence (NT)
- Cultural Awareness Training (Outback Stores)
Technical Skills :
- Project Coordination Tools: Basic knowledge of Microsoft Project; experience supporting project timelines and deliverables
- Office & Productivity Software: Advanced in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Data Entry & Records Management: Proficient in electronic records systems and document control
- Procurement & Financial Systems: Familiar with inventory systems, procurement procedures, purchase orders, and financial reporting
- Reporting & Documentation: Skilled in preparing project briefs, reports, scopes of work, and operational updates
- Digital Communication: Experienced with email and task management tools for internal and stakeholder communication
- Remote Logistics Systems: Coordinated logistics using supply chain tracking systems tailored for remote operations
- Safety & Compliance Software: Exposure to OH&S compliance systems and checklists
Customer Management Systems: Familiar with point-of-sale systems, stock control, and KPI dashboards
Timeline
PH2 (Primary Health Care Assistant)
Laramba Health Clinic
10.2024 - 01.2025
Community Services and Retail Coordinator
Outback Stores
06.2022 - Current
Store Manager
Pizza Hut
01.2017 - 06.2022
Bachelor of Mechanical Engineering - undefined
Jawaharlal Nehru Technological University
Master of Commerce - HR Management
Charles Sturt University
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