Summary
Overview
Work History
Education
Skills
Timeline
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SUKINA RAMZAN ALI

Pakenham,VIC

Summary

As a friendly and dedicated person with customer service experience, I am also really skilled at welcoming patient and visitor while give back to the community. through my education I learned how to prioritize, manage time, and stay organized. I excel at greeting visitors, staying calm under pressure, and offering the right help. I'm a quick learner with great people skills, a good listener, and a clear communicator in person and on the phone. I aim to support healthcare teams and provide great patient care using my communication abilities, and desire to learn more.

Overview

3
3
years of professional experience

Work History

Concierge Guide/Volunteer

Monash Health
10.2025 - Current
  • Guided visitors to their destinations with patience, ensuring they felt supported and comfortable.
  • Greeted patients and visitors with a warm smile and soft, welcoming tone, creating a positive first impression.
  • Answered questions in a clear and professional manner, making sure all information was easy for visitors to understand.
  • Approached visitors who appeared to need help and looked into about their needs.

Customer Service

Arena Cafe
09.2022 - Current
  • Managed multiple tasks at once, prioritizing urgent guest needs while maintaining a high standard of service.
  • Maintained up-to-date knowledge of product and service changes.
  • Recorded customers personal preferences, including allergies, and ensured all food orders were prepared exactly as requested.
  • Ensured all guest areas remained clean, by following cleanliness procedures and safety regulations.
  • Welcomed customers with a warm smile and calm, friendly tone.

Education

Health Science -

Deakin University

Medical Reception And Billing -

Chisholm Institute
10-2025

Certificate​ (|||) Allied​ Health ​Assistant​ -

Fountain Gate Secondary Collage
10-2024

Fountain Gate Secondary Collage
01-2024

Skills

  • Guest services
  • Team Collaboration
  • Safety & Hygiene Awareness
  • Customer Service Excellence
  • Attention to Detail
  • Effective Communication
  • Warm & Professional Greeting
  • Calm Under Pressure

Timeline

Concierge Guide/Volunteer

Monash Health
10.2025 - Current

Customer Service

Arena Cafe
09.2022 - Current

Health Science -

Deakin University

Medical Reception And Billing -

Chisholm Institute

Certificate​ (|||) Allied​ Health ​Assistant​ -

Fountain Gate Secondary Collage

Fountain Gate Secondary Collage
SUKINA RAMZAN ALI