Sukh Kaur
Sydney,NSW
Summary
Proven leader in customer service management at Baiada, adept in technical support and staffing coordination. Excelled in enhancing customer satisfaction and loyalty, evidenced by implementing strategies that significantly improved service delivery. Skilled in audit support and one-call resolution, my tenure is marked by a commitment to excellence and a drive for results, with a notable increase in guest satisfaction rates. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Baiada
04.2022 - Current
- Manage daily workflows within the customer service department.
- Create and track customer service goals.
- Manage daily progress in achieving important business metrics.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Developed and offered unique discount options to drive interest in new product lines.
- Generate the reports daily.
- Generated customer satisfaction surveys to analyze results into action plans.
Motel Manager
Motel Cessnock
09.2015 - 03.2022
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Prepared monthly resort audits for review.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Provided services efficiently and with high level of accuracy.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations of 20-room hotel with staff employees.
- Implemented successful strategies to increase customer satisfaction.
- Managing housekeepers – roster & accurate timesheets.
- Banking & reconciliation.
Education
Hospitality Administration And Management
Austec
Skills
- Staffing coordination
- Technical Support
- Audit Support
- One Call Resolution
Timeline
Customer Service Manager
Baiada
04.2022 - Current
Motel Manager
Motel Cessnock
09.2015 - 03.2022
Hospitality Administration And Management
Austec
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