Summary
Overview
Work History
Education
Skills
Continuous Professional Development Training Certificates
Key Skills And Responsibilities
References
Timeline
Generic

Sukhchain Singh

Harrisdale,WA

Summary

Dedicated professional with a passion for fostering enduring customer satisfaction through the delivery of exemplary service and unparalleled support. Possessing a rich background in navigating both structured and unstructured work environments, I excel in coordinating multiple activities and managing competing priorities. My experiences have instilled in me a profound sense of humility, empathy, and care. Prioritizing customer autonomy, I am committed to providing quality care and always ensuring safety. Currently in the final semester of my education, I am eager to transition seamlessly into a full-time role starting this June.Aspire to secure a position with a prestigious agency, where I can strategically apply my proven expertise to drive organizational success. Dedicated to thriving in a challenging and dynamic professional environment, I aim to contribute to the company's overarching goals while continuously advancing my own skill set.

Overview

3
3
years of professional experience

Work History

Community Support Worker

Supports in Sync
06.2022 - Current
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
  • Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.

Youth Mentor Intern

Skill Hire
02.2024 - 05.2024
  • Increased youth engagement by incorporating interactive activities and group discussions in mentoring sessions.
  • Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
  • Encouraged the exploration of personal interests by guiding youths in identifying their strengths and passions.
  • Strengthened leadership abilities in youths by providing opportunities for them to take on responsibilities within group activities or projects.
  • Created workshops for youth to improve communication skills, teamwork and cooperation.
  • Served as a positive role model by exhibiting strong work ethic, time management skills, and commitment to personal growth throughout the mentoring relationship.

Service Coordinator intern

Supports in Sync
08.2023 - 12.2023
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.

Community Support Worker

St. Judes
01.2023 - 12.2023
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
  • Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
  • Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.

Education

Bachelor of Community Services - Community Services

Stott's College
Perth, WA
05.2024

Certificate III - Ageing

Stanley College
Perth, WA
10.2021

Diploma of Science - Health Studies

Edith Cowan College
Perth, WA
01.2021

Skills

  • Client Needs Assessments
  • Social integration
  • Health Promotion
  • Behavioural support
  • Disability Awareness
  • Budgeting and finance
  • Client Advocacy
  • Mental health knowledge
  • Data Entry and Reporting
  • Documentation Management
  • Referral Coordination
  • Human Resources

Continuous Professional Development Training Certificates

  • First aid and CPR training
  • National Police Clearance
  • Covid-19 certificate
  • NDIS screening check
  • NDIS Induction Module
  • Work with children check
  • Hand hygiene
  • Manual Handling
  • Medical Competency
  • Working with Culturally and Linguistically Diverse Groups training
  • Dysphagia Awareness certification
  • Psychosocial recovery coaching training
  • Supported Decision Making training

Key Skills And Responsibilities

  • Good Knowledge of working with Aboriginal and Torres Strait Islander peoples in a culturally safe manner.
  • Demonstrated proficiency in support coordination roles and responsibilities.
  • In-depth understanding of the intricacies involved in support coordination.
  • Well-versed in the coordination of services to ensure optimal client outcomes.
  • Familiarity with the administrative and organizational aspects of support coordination.
  • Proven ability to navigate and facilitate communication between clients and service providers.
  • Good written and verbal communication.
  • Excellent work ethics and Strong analytical skills.
  • Managed all elements of customer service representative.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Developed, recommended, and implemented measures to improve productivity, performance, quality, and career path for staff members.
  • Responded to customer request for products, services, and company information.
  • Effective team leadership skills and possess a positive, friendly, and professional attitude.
  • Proficient with using windows and Macintosh systems and excellent Computer Skills.
  • Proficient at multitasking and working to a deadline in stressful situations.
  • Fast learner and able to keep up with instructions and different work standards.

References

Can be provided on request.

Timeline

Youth Mentor Intern

Skill Hire
02.2024 - 05.2024

Service Coordinator intern

Supports in Sync
08.2023 - 12.2023

Community Support Worker

St. Judes
01.2023 - 12.2023

Community Support Worker

Supports in Sync
06.2022 - Current

Bachelor of Community Services - Community Services

Stott's College

Certificate III - Ageing

Stanley College

Diploma of Science - Health Studies

Edith Cowan College
Sukhchain Singh