Sukhdeep Kaur
Hillcrest South Australia ,SA
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably at Pullman Hotel. Excelled in guest relations and maintaining pristine environments, boosting sales by implementing strategic promotions at Indian Plaza. Skilled in advanced cleaning techniques and adept at fostering positive customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Pullman Hotel
04.2022 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Store Manager of Operations
Indian Plaza
04.2021 - Current
- Increased sales by Number% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
Education
Advanced Diploma - Civil Construction Design Engineering
Valley International College
Adelaide, SA04.2024
Master In International Hotel Management - Hospitality Administration And Management
Torrens University Australia
Adelaide, SA04.2022
Electrical, Electronics And Communications Engineering
Yadawindra College of Engineering Talwandi Sabo
India05.2017
Skills
- Cleaning
- Guest Relations
- - CAD software (AutoCAD, Civil 3D)- Construction methods and materials- Engineering regulations and standards- Strong attention to detail and accuracy- Effective communication and teamwork skills
Certification
Certification in Hotel Industry Analytics(CHIA)
Objective
To obtain a challenging and rewarding draftsperson position in civil construction engineering where I can utilise my skills and experience to contribute to innovative project
Timeline
Housekeeping Room Attendant
Pullman Hotel
04.2022 - Current
Store Manager of Operations
Indian Plaza
04.2021 - Current
Advanced Diploma - Civil Construction Design Engineering
Valley International College
Master In International Hotel Management - Hospitality Administration And Management
Torrens University Australia
Electrical, Electronics And Communications Engineering
Yadawindra College of Engineering Talwandi Sabo