Sukhdeep Kaur
Summary
Customer service is skilled in exceeding sales goals and company expectations by expanding clients base and maintaining high standards of customer service. Expertise in balancing customer's satisfaction and company demands. Effectively build loyalty and long-term relationship with customers as a part of a high standard performing team. Customer service Professional Dedicated to effective team management and customer satisfaction.
Overview
2017
2017
years of professional experience
Work History
Shop Assistant
Serco (Immigration Detention Centre) Villawood
- Assist detainees with purchases, providing a friendly and respectful customer service experience
- Manage inventory levels, restocked shelves, and ensured accurate record-keeping of stock and sales
- Follow security protocols to prevent unauthorized access to restricted items or areas
- Maintain cleanliness and organization of the shop to meet operational standards
- Communicate effectively with supervisors, security personnel, and other staff to ensure smooth operations and compliance with regulations
Catering Assistant
Serco (Immigration Detention Centre) Villawood
- Set up and prepare the serving and dining area according to specific directions
- Prepare food in an attractive and appetizing way according to the caterer's direction and serve food with an appositive and courteous demeanour
- Addresses immediate customer concerns, questions and needs to provide an optimal experience
Customer service
M&T ASSOCIATE
02.2012 - 01.2017
- Worked as a business manager for the company for several years
- Handled two different branches simultaneously to provide perfect output for the profit of the company
- Played multiple roles for progress of business
- Provided excellent customer service, addressing guest concerns promptly and professionally.
Boardroom Attendant
Allen & Ovary Business Service Department
01.2009 - 01.2012
- Greeted customers and provided excellent customer service
- Performed all position responsibilities accurately and in a timely manner
- Maintained high standards of customer service during high-volume, fast-paced operations
Education
Diploma - Diploma of Business Management
Holmes Institute
01.2012
Certificate III and Certificate IV - Commercial Cookery: Hospitality Management
Holmes Institute
01.2011
Bachelor of Arts -
Punjab University
01.2007
Skills
- Exceptional interpersonal communication
- Expert in dealing with clients under tough circumstances
- Effective time management skill
- Effective workflow management
- Exceptional telephone etiquette
- Proven working experience in retail sales
- Manage point-of-sale process
- Capable in providing appropriate solution to the management, if required
Timeline
Customer service
M&T ASSOCIATE
02.2012 - 01.2017
Boardroom Attendant
Allen & Ovary Business Service Department
01.2009 - 01.2012
Bachelor of Arts -
Punjab University
Shop Assistant
Serco (Immigration Detention Centre) Villawood
Catering Assistant
Serco (Immigration Detention Centre) Villawood
Diploma - Diploma of Business Management
Holmes Institute
Certificate III and Certificate IV - Commercial Cookery: Hospitality Management
Holmes Institute
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