Sukhdeep Singh
Technical Specialist
Wollert,VIC
Summary
Technical Specialist with over 6 years of successful experience in System Engineering and Cloud Computing. Recognized consistently for performance excellence and contributions to success in IT industry. Strengths in Cloud Computing and Cyber Security backed by various vendor Certifications.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Senior Technical Specialist (Tech Lounge Guru)
Ford Motor Company
Campbellfield, VIC
11.2018 - Current
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Validated and verified system security requirements definitions and analyzed system security designs.
- Recommend improvements in security systems and procedures.
- Monitored company inventory to keep stock levels and databases updated.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Helped streamline repair processes and update procedures for support action consistency.
Windows 10 Deployment Co-ordinator
Department Of Environment, Land, Water And Planning
Melbourne, VIC
04.2018 - 11.2018
- Handled more than 5000+ devices for Windows 10 Rollout
- Increase productivity and mobility by replacing desktop with laptops
- Use SCCM,SCOM and Active directory tools to create report
- Deploy package to new devices with SCCM
- Create and maintain asset register
- Manage hardware inventory for workplace project 2020
- Use Sql server to maintain the data for deployment
- Liaise with vendors such as Dell and HP to order new devices
- Work closely with major service provider such as Cinetex
- Travel all Victoria regional sites (20 sites) to complete Window 10 rollout.
- Saved $100K by implementing cost-saving initiatives that addressed long-standing problems.
Service Desk Analyst
Moonee Valley City Council
Moonee Valley, VIC
02.2018 - 04.2018
- Provide level 1 and level 2 services to councillors and other staff members
- Desktop Rollout project from Window 7 to windows 10 and update hardware
- Create/modify and monitors package in SCCM
- Use ticketing system to organize jobs and keep informed customer for their job's status
- Provisioning of new hardware in the infrastructure
- Update knowledge base and give make new ideas to increase the performance of service desk
- Support remote users by remote desktop tools or visit the place
- Use USMT tool to migrate user profile old computer to new computer
- Create or modify users and security groups in active directory
- Maintain active directory by moving objects to correct location
- Use ESXi and vCentre to access all virtual machine and servers
- Provide Virtual desktop infrastructure by horizon 7
- Provide VoIP with Mitel phone and Micollab servers
- Attend different sites to provide off site assistance which comes under moonne valley city council.
Client Support Advisor
Box hill Institute of TAFE
Box Hill, VIC
01.2017 - 01.2018
- Provide Level 1 and level 2 support to students and teachers (more than 1000)) over the phone to fix their problems
- Use Cherwell ticketing software to record all incidents
- Working with thin clients such as Citrix and terminal servers
- Handle active directory to create/modify objects such as users, computers and OU
- Working with the different type of operating systems such as Windows, MAC and Citrix
- Handling servers such as exchange server and server 2008 and 2012 R2
- Deploy SOE images and software to classrooms and teacher computer by SCCM
- Experience to handle Microsoft suite such as office 2016 and office 365
- Support centre re-allocations such as Workstations reallocations
- Assign proper VLAN to staff and students
- Solve Audio/Video issues in classrooms
- Write SOP for future references.
IT Field technician
Tempeh
Melbourne
09.2015 - 01.2017
- Provide service and customer support during field visits or dispatches
- Manage all on site installation, repair, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Installed/removed hardware and software
- Produce timely and detailed service reports
- Operate vehicle in a safely manner and use field automation systems
- Follow all company's filed procedures and protocols
- Ntern IT support 6 Months
- Ogitrain,, Installing and configuring computer hardware, operating systems and applications
- Monitoring and maintaining computer systems and networks
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults
- Providing support, including procedural documentation and relevant reports
- Supporting the rollout of new applications
- Setting up new users' accounts and profiles and dealing with password issues
- Prioritizing and managing many open cases at one time.
IT Helpdesk level 2/Network administrator
National Institute of Information Technology, NIIT
Jalandhar, India
02.2010 - 01.2012
- NIIT is global IT service and software Solution Company that provides application development management, BPO Service, SAP solution and SAAS
- NIIT offers IT training programs for students in Universities and Colleges
- The company has successful business partnerships with reputable Universities across the world, including the Open University in the UK and several universities in India, Australia, and Malaysia
Education
Graduation Diploma - Cyber Security
Post Graduate Diploma in Cyber Security
Melbourne, VIC 07.2021 - 11.2021
High School Diploma -
Monash Professional Pathway
Melbourne, VIC 03.2015 - 11.2015
Master of Science - System/Networking, Network and Security Administration
Charles Stuart University
Melbourne, VIC 09.2012 - 07.2014
Bachelor of Science - Information Technology
Lyallpur Khalsa College
India 07.2007 - 07.2010
Skills
Service Desk Analyst
Cloud Computing (Azure Certified)
Cyber Security
Microsoft 365 Administration
SCCM
Server Administration (AD, DNS, DHCP)
Ticketing Systems
VoIP ( IP Telephony)
Storage Systems ( NAS, SAN)
Backups ( Azure and Veeam)
Network Management
Certification
Azure Solution Architect Expert, Microsoft
Timeline
Azure Solution Architect Expert, Microsoft
08-2021
Graduation Diploma - Cyber Security
Post Graduate Diploma in Cyber Security
07.2021 - 11.2021
Azure Security Engineer Associate
03-2021
Azure Fundamentals
03-2020
Senior Technical Specialist (Tech Lounge Guru)
Ford Motor Company
11.2018 - Current
Windows 10 Deployment Co-ordinator
Department Of Environment, Land, Water And Planning
04.2018 - 11.2018
Service Desk Analyst
Moonee Valley City Council
02.2018 - 04.2018
Client Support Advisor
Box hill Institute of TAFE
01.2017 - 01.2018
IT Field technician
Tempeh
09.2015 - 01.2017
High School Diploma -
Monash Professional Pathway
03.2015 - 11.2015
Master of Science - System/Networking, Network and Security Administration
Charles Stuart University
09.2012 - 07.2014
IT Helpdesk level 2/Network administrator
National Institute of Information Technology, NIIT
02.2010 - 01.2012
Bachelor of Science - Information Technology
Lyallpur Khalsa College
07.2007 - 07.2010