Summary
Overview
Work History
Education
Skills
References
Career Highlights And Key Achievements
Career Overview
Timeline
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Sukhi Deol

Clyde North,VIC

Summary

Retail leader with extensive experience at United Petroleum, driving sales growth through strategic initiatives and team training. Expertise in multi-store management and visual merchandising, achieving 100% safety compliance while enhancing customer service. Strong communicator and mentor, focused on developing high-performing teams.

Overview

11
11
years of professional experience

Work History

Retail Area Manager

United Petroleum
03.2023 - Current
  • Provided leadership to 23 sites while managing over 300 team members and 23 store managers.
  • Developed sales performance strategies that successfully drove sales growth.
  • Participated in team meetings with senior executives to discuss strategic objectives.
  • Created detailed reports on store performance metrics such as sales figures, labor costs, stock levels.
  • Analyzed historical data to predict sales and minimize wastage.
  • Established store standards with continuous follow-up for compliance.
  • Conducted training sessions for store managers and commission agents to enhance skills.
  • Managed visual presentations across stores to align with United Petroleum branding.
  • Identified underperforming sites and formulated business plans to meet targets.
  • Implemented effective communication networks to facilitate knowledge sharing within the area.

Multi-Site Store Manager

Ampol
05.2018 - 04.2023
  • Managing Dandenong 37142 Victoria’s busiest store with high-sales volume, Team of 26 staff members
  • Managing Ampol Keysborough 16 Staff members
  • Managing Ampol Dandenong South 13 Staff members
  • Supporting and Mentoring SMIT in Cheltenham North 15 Staff members
  • Achieving sales and labour targets by delivering excellence.
  • Achieving sales budget
  • Maintaining profitability of stores by driving sales by controlling the controllable expenditure.
  • Reducing the shrinkage to achieve more profit.
  • Achieving labour budgets
  • Assuring Training of team members is up to date and development of the team members.
  • Ordering and maintaining stock availability and maintaining good Stock holding
  • Assuring FIFO - stock rotation is followed in store.
  • Merchandising the store and preparing the store for monthly promotional changes, Mystery shopper and merchandising checks
  • Building Safety culture in store and influencing Team to adopt Safety culture.
  • Achieving 100% score in merchandising checks And MYSTERY shopper YTD
  • Achieving Targets – Sales, Labour and Shrinkage
  • Achieving 100% Safety Compliance

Multi-Site Store Manager

BP COCO
05.2016 - 05.2018
  • Managing 3 high-sales volume stores Dandenong Stud road, Keysborough and Mentone with more than 27 team members, whilst providing excellent customer service to customers and achieving sales and labour targets.
  • Ensure customer service is always of the highest standards.
  • LED conversation with team to maintain the safety culture.
  • Conducting SLIC – Store meeting Safety standards (store safety compliance)
  • Managing a team of 24 Team members
  • Planning events and promotions for the store.
  • Managing rosters and labour budget
  • Organizing staff training and development.
  • Implementing and controlling store procedures.
  • Establishing, managing, and regularly reviewing the store grading systems to ensure optimum stock levels.
  • Overseeing stock control and maintaining healthy stock holding.
  • Analysing sales figures and forecasting future sales volumes to maximize profits.
  • Using IT databases to record sales figures, for data analysis and forward planning.
  • Waste management and reducing the shrinkage.
  • Staff training and compliance.
  • Fully trained in back-office operations with GSS system and ESO back-office system.
  • Knowledge of managing productivity, individual targets, and employee relations.
  • Excellent Knowledge of Profit& Loss account analysis.
  • Daily velocity and 4cents offer tracker to motivate team to achieve store targets and celebrate their success.
  • Winner of coffee competition 2018
  • Safety Champion of cluster
  • Achieving Targets – Sales, Labour, and Shrinkage
  • Achieving 100% Safety Compliance
  • Achieving Targets – Customer satisfaction Surveys

Assistant Store Manager

BP
09.2014 - 05.2016
  • Assisting store manager in all managing duties in store
  • Stock counts and inventory management
  • Ensuring all safety walks and SLCIC done in a timely manner
  • Assisting manager in daily paperwork of back office.
  • Staff training and daily safety talks to ensure all staff members are aware of all safety standard.
  • Maintain high standards of customer service.
  • Ensuring all deliveries are correct and in timely manner.
  • Ensuring all safety walks and SLCIC done in a timely manner.
  • Assisting manager in daily paperwork of back office.
  • Staff training and daily safety talks to ensure all staff members are aware of all safety standards.
  • Maintain high standards of customer service.
  • Ensuring all deliveries are correct and in timely manner.
  • Ensuring all invoices are paid in timely manner and follow up all credits.
  • Training new staff and signing them off.
  • Stock replenishment and make sure all staff following the standards of replenishment via FIFO to reduce stock waste.
  • Covering all the shifts which store manager cannot find the replacement.

Education

CERT 4 business administration -

Australia College of technical education
Adelaide, SA, Australia
01.2014

Diploma of management -

Carrick education
Adelaide, SA, Australia
01.2013

Certificate in coffee making -

WILLIAM ANGLISS MELBOURNE
Melbourne, VIC
09-2009

Certificate of food handling -

WILLIAM ANGLISS MELBOURNE
Melbourne, VIC
09-2009

Bachelor of Arts -

S.I.S College
Rara sahib, Punjab, India
01.2007

Skills

  • Multi-store retail management
  • Visual merchandising
  • Leadership
  • Effective communication
  • Negotiation
  • Attention to detail
  • Mentoring and training
  • Multitasking
  • Prioritization
  • Time management
  • Change management
  • Project planning
  • Follow-up and monitoring
  • Quick learning
  • Adaptability
  • Budgeting and stock oversight
  • Sales performance
  • Inventory management
  • Customer service
  • Team building
  • Labor management
  • Stock control
  • Project management
  • Profit maximization
  • Store operations
  • Merchandising strategy
  • Staff recruitment

References

Available on request.

Career Highlights And Key Achievements

  • Managing 34 sites with united more than 180 team members and 23 Commission Agents (Franchises/Store Managers) with United Petroleum and care taking 18 Sites additionally
  • Ampol Ambassador competition 1st Runner up VIC/TAS/SA 2022
  • Attended Future leaders Programme VIC/TAS/SA 2022 nominated by Ampol.
  • Nationally in top 3 performer Sebastian Foundation fund raising stores 2022.
  • Supported State operations While state Manager is on leave.
  • Supported United petroleum Victorian Repairs and maintenance and Accounts team.
  • Performed HSSE and Financial audits to support business.
  • Trained barista responsible for training and Coaching of Store manager and Agents/franchises.
  • Mentoring New Store managers in training and setting them for success
  • New Store Opening
  • Food Safety Supervisor certification
  • Delivering 100% Merchandising results YTD

Career Overview

Highly skilled and professional Area Manager, offering comprehensive retail management expertise. Strong team building abilities with demonstrated effectiveness in multi-tasking and prioritisation, consistently delivering exceptional results. Dedicated to providing high calibre services and surpassing deadlines. Excellence in building high performance team through strong leadership skills and enhancing store financial performance.

Timeline

Retail Area Manager

United Petroleum
03.2023 - Current

Multi-Site Store Manager

Ampol
05.2018 - 04.2023

Multi-Site Store Manager

BP COCO
05.2016 - 05.2018

Assistant Store Manager

BP
09.2014 - 05.2016

CERT 4 business administration -

Australia College of technical education

Diploma of management -

Carrick education

Certificate in coffee making -

WILLIAM ANGLISS MELBOURNE

Certificate of food handling -

WILLIAM ANGLISS MELBOURNE

Bachelor of Arts -

S.I.S College

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Sukhi Deol