Sukhjeet Brar
Adelaide,Australia
Summary
A highly motivated and customer-centric professional with over 5 years of experience in customer support and technical services. Adept at delivering first-level technical support, handling complex customer inquiries, and providing quotations using CRM and SAP systems. Passionate about enhancing the customer experience, resolving issues in a timely manner, and contributing to a collaborative sales environment. Seeking to leverage my skills to contribute to a world-class customer service team.
Overview
3
3
years of professional experience
Work History
Customer Service
OTR Motorsports Park
SA
12.2022 - Current
- Provided exceptional customer service, responding to inquiries via phone, email, and live chat in a fast-paced environment
- Utilized CRM systems to manage customer interactions and ensure timely follow-up on queries
- Generated quotes, processed orders, and resolved customer issues efficiently
- Demonstrated strong communication and interpersonal skills, leading to improved customer retention and satisfaction
- Coordinated with internal teams to manage product availability and delivery schedules, ensuring timely order fulfillment
IT Support Analyst
Century Engineering
Edinburgh, SA
07.2022 - 11.2022
- Provided first-level technical support, diagnosing and troubleshooting software, hardware, and network issues
- Utilized SAP and CRM systems for data management, asset tracking, and ensuring system reliability
- Assisted in order management by ensuring the smooth operation of internal systems and resolved technical issues with a focus on customer service
- Created and maintained reports using SAP and other business intelligence tools to support decision-making processes
- Collaborated with various teams to resolve escalated issues, ensuring customer satisfaction and compliance with company processes
Education
M.D. - Enterprise Management
University of South Australia
Mawson Lakes, SA 09.2021
Bachelor of Computer Science - C, C++, Java, SQL, MySQL, Oracle, IBM DB2
Guru Nanak Dev University
India06.2015
Skills
- Customer Service Excellence
- Technical Support
- Quotations and Order Management
- Sales and Lead Generation
- Process Improvement
- Data Management
- Team Collaboration
- CRM
- SAP
- Microsoft Office
- Reporting tools
- Networking
- Time management
- Conflict resolution
Affiliations
Australian Computer Society: 11/01/21- Current
Regularly attending networking events to stay updated on industry trends.
Availability
Available for immediate start
Professional Development
- Business Analysis and Project Management, Coursera Project Network- 12/01/21, Achieved : 92.75%
- Professional Year Program
Performance Education|Adelaide |11/01/21- 06/30/22
Australian Business Culture, Professional Business Writing, Cross-Cultural Communication, 12-week Industry Placement.
Attributes
- Communication Skills: Strong written and verbal communication, developed through handling customer interactions and writing reports.
- Technical Acumen: Proficient in troubleshooting, CRM, SAP, and business intelligence tools, with a strong understanding of customer service systems.
- Problem-Solving: Excellent at resolving complex customer inquiries by applying technical knowledge and business judgment.
- Time management: Proven ability to handle multiple priorities efficiently, meeting deadlines, and targets while ensuring customer satisfaction
Work Authorization
Eligible to work in Australia
Languages
English
Professional
REFERENCES
Available on request.
Timeline
Customer Service
OTR Motorsports Park
12.2022 - Current
IT Support Analyst
Century Engineering
07.2022 - 11.2022
M.D. - Enterprise Management
University of South Australia
Bachelor of Computer Science - C, C++, Java, SQL, MySQL, Oracle, IBM DB2
Guru Nanak Dev University
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