Sukhjeet Kaur Hundal
Summary
Dynamic professional with a strong background in customer service at Nexton Australia Pty Ltd, excelling in relationship building and problem resolution. Proven expertise in food safety practices and event organization, fostering teamwork and community engagement. Bilingual in English, Punjabi, and Hindi, committed to enhancing customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Volunteer
Gurudwara Sahib Tarneit
Tarneit, Vic
01.2026 - Current
- Coordinated community events and cultural programs at the center, enhancing engagement and participation.
- Guided visitors on Gurudwara's services, ensuring they received relevant information and support.
- Prepared meals with team members for community gatherings and festivals, fostering a sense of community.
- Distributed food donations to those in need within the local community.
- Collaborated with other volunteers to create a positive work environment.
- Provided assistance to staff in the daily operations of the organization.
- Preparing food following healthy and quality food practices.
- Using all safety measures to keep the food in its best quality.
Customer Service Representative and painter
Nexton Australia Pty ltd
Melbourne, Vic
12.2024 - 11.2026
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product knowledge and recommendations to enhance customer satisfaction.
- Cultivated strong customer relationships to drive repeat business.
- Maintained a positive environment through effective communication and teamwork.
- Documented customer interactions to ensure efficient follow-up and resolution.
- Identified customer service process improvements and proposed actionable changes.
- Developed positive relationships with customers through friendly interactions.
Kitchen Hand
Grab n Bite
Truganina, Vic
10.2022 - 09.2024
- Prepared ingredients for daily meal service at Grab n Bite.
- Assisted chefs with food preparation and cooking tasks as needed.
- Followed food safety guidelines to ensure proper handling and storage of ingredients.
- Maintained cleanliness and organization of kitchen workstations and storage areas.
- Kept work station organized during entire shift.
- Disposed of waste and cleaned dishes to maintain kitchen hygiene standards.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Followed all health code guidelines when handling food items.
- Received deliveries of food items and stored them properly.
- Served food during catered events or banquets as requested by supervisors or chefs.
- Ensured proper storage of food supplies to minimize waste and maintain freshness.
- Inspected kitchen equipment for proper functioning before use.
- Provided customer service when necessary, addressing inquiries and ensuring satisfaction.
- Acquired new skills to support team and further accommodate customer needs.
Education
HLTFSE001 - Follow Basic Food Safety Practices
Train To Gain
05.2026 - 05.2026
Certificate 3 In Painting And Decorating - Painting
Gen institute
Melbourne, Vic 06.2020 - 07.2021
Skills
- Food safety practices
- Event organization
- Volunteer coordination
- Customer service
- Food distribution
- Team collaboration
- Time management
- Decision-making
- Relationship building
- Communication skills
- Multilingual communication
- Public relations
- Positive attitude
References
References available upon request.
Timeline
HLTFSE001 - Follow Basic Food Safety Practices
Train To Gain
05.2026 - 05.2026
Volunteer
Gurudwara Sahib Tarneit
01.2026 - Current
Customer Service Representative and painter
Nexton Australia Pty ltd
12.2024 - 11.2026
Kitchen Hand
Grab n Bite
10.2022 - 09.2024
Certificate 3 In Painting And Decorating - Painting
Gen institute
06.2020 - 07.2021