Sukhjot Kaur
Cranbourne
Summary
Dynamic Customer Service Supervisor at Coles with a proven track record in enhancing service quality and training staff. Skilled in conflict resolution and team collaboration, I excel in fostering a positive environment while managing projects effectively. Passionate about community outreach, I actively contribute to initiatives that support those in need.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Customer Service Supervisor
Coles
Cranbourne
03.2024 - Current
- Supervised Customer Service department during assigned shifts, ensuring consistent service quality.
- Managed employee schedules, optimizing coverage during peak hours to meet customer demand.
- Trained new staff on customer engagement and problem resolution techniques, enhancing team capability.
Volunteer
Sikh volunteers Australia
Langwarrin
07.2019 - Current
- Packaged and prepared meals for individuals and families in need, ensuring timely delivery and access to nutritious food.
- Supported community food van services by distributing meals to designated locations across Melbourne, enhancing community access to food resources.
- Delivered food to families' homes, fostering respectful interactions and contributing to community outreach initiatives.
Education
Cranbourne Secondary College
Cranbourne , Vic Skills
- Customer service
- Customer engagement
- Employee training
- Project management
- Team building
- Staff scheduling
- Conflict resolution
- Team collaboration
- Great Communication skills
Languages
Punjabi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Service Supervisor
Coles
03.2024 - Current
Volunteer
Sikh volunteers Australia
07.2019 - Current
Cranbourne Secondary College