Sukhleen Kaur
Sydney,NSW
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
1
1
year of professional experience
Work History
Customer Service Manager
Vodafone Idea
01.2023 - 09.2023
- Followed through with client requests to resolve problems.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
Education
Diploma Of Kitchen Management -
Australian Health And Management Institute
Parramatta, NSWBachelor Of Arts - Computer And Information Sciences
Guru Nanak Dev University
Amritsar Punjab08.2023
Skills
- Strategic Planning
- Continuous Improvement
- MS Office
- Good Judgment
- Sales Promotion
- Cash Handling
- Call Monitoring
- Onboarding and Orientation
- Call Center Operations
- Deadline-oriented
- Financial Management
Languages
Punjabi , hindi
Full Professional
Timeline
Customer Service Manager
Vodafone Idea
01.2023 - 09.2023
Diploma Of Kitchen Management -
Australian Health And Management Institute
Bachelor Of Arts - Computer And Information Sciences
Guru Nanak Dev University