Summary
Overview
Work History
Education
Skills
Timeline
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Sukhleen kaur

Oran park,NSW

Summary

Dynamic customer service professional with experience at Gloria Jeans Coffee, excelling in cash handling and delivering exceptional service. Proven ability to build rapport with customers and train new team members, ensuring a clean and efficient work environment. Recognized for maintaining high customer satisfaction and effectively managing peak service times.

Overview

3
3
years of professional experience

Work History

Barista

Gloria Jeans Coffee
Narellan, NSW
10.2022 - Current
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.

Customer Service Team Member

Gotcha
Wetherhill Park, NSW
06.2022 - 09.2025
  • Built relationships with customers through friendly conversations.
  • Greeted customers and provided prompt, courteous service.
  • Assisted customers with product selection and ordering processes.
  • Assisted with training new employees in customer service protocols.
  • Processed payments using cash registers and credit card machines.
  • Ensured store shelves were stocked appropriately with merchandise items.
  • Provided information about products and services to customers.

Education

Bachelor of Science - Nursing

Western Sydney University
Sydney, NSW

Skills

  • Opening and closing duties
  • Cleanliness
  • Cash handling
  • Exceptional customer service
  • Team player
  • Clear communication
  • Active listener

Timeline

Barista

Gloria Jeans Coffee
10.2022 - Current

Customer Service Team Member

Gotcha
06.2022 - 09.2025

Bachelor of Science - Nursing

Western Sydney University

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Sukhleen kaur