Sukhman Mann
Point Cook,Australia
Summary
Customer service professional with proven track record of enhancing customer experiences and fostering strong client relationships. Known for reliability and adaptability in dynamic environments, contributing to team success and meeting organizational goals. Skilled in active listening and conflict resolution, ensuring smooth customer interactions.
Overview
6
6
years of professional experience
Work History
Accounts Administrator
Nutrifare Limited
11.2018 - 01.2023
- Prepared and mailed client invoices within expected timeframes to ensure timely payments.
- Handled a high volume of calls related to orders and supplier queries.
- Maintained full compliance while executing and tracking bank reconciliations, accounts payable, invoicing, billing, and collections.
- Followed detailed end-of-month accounting procedures to verify account balances and month-end readiness.
- Issued 50–60 payments to vendors and suppliers on a bi-monthly basis.
- Communicated with the Chartered Accountant regarding discrepancies and developed plans to reconcile financial issues.
- Reconciled all bank and credit card accounts monthly.
- Processed incoming payments of up to $500,000, maintaining 100% accuracy.
- Coded invoices and maintained organized, accurate financial records.
- Managed key customer accounts, including Woolworths, Foodstuffs, ACC clients, childcare centres, and elderly care providers.
Office Manager
Nutrifare Limited
09.2016 - 10.2018
- Answered phone calls, responded to customer inquiries, and directed calls to appropriate staff members.
- Processed a high volume of orders using Microsoft Office and job-specific software.
- Trained and mentored administrative staff in company policies, daily operations, and best practices.
- Increased customer satisfaction by resolving client and case issues efficiently.
- Managed office inventory and placed supply orders as needed.
- Greeted visitors professionally and directed them to the appropriate departments.
Education
Graduate Diploma - Accounting (Level 7)
Manukau Institute of Technology
07.2017
Bachelor - Commerce
Kurukshetra University India
01-2011
Skills
- Excellent customer service
- Strong problem-solving abilities
- Attention to detail
- Excellent communication skills
- Honest and reliable
- Empathetic and patient
- Data entry and record management
- Multitasking
- Computer savvy (Microsoft Office, job-specific software)
- Complaint handling
- Team cooperation
- Active learning
Accomplishments
- Supervised team of two staff members.
- Learned new accounting software Moneyworks and Ostendo to improve efficiency at work .
Languages
English
Hindi
Punjabi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Accounts Administrator
Nutrifare Limited
11.2018 - 01.2023
Office Manager
Nutrifare Limited
09.2016 - 10.2018
Graduate Diploma - Accounting (Level 7)
Manukau Institute of Technology
Bachelor - Commerce
Kurukshetra University India