Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sukhman Virk

Sukhman Virk

Customer Service
North Melbourne,VIC

Summary

Resourceful Customer Service able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.

Careful Picker with extensive knowledge of product packing and shipment procedures. Meticulous and dedicated to best-in-class quality and service. Proven history of success in different environments and fast-paced workplaces. Dedicated team player bringing mechanical maintenance knowledge, repair skills and shipping experience. Background as Customer service agent and offering 2.5 years of related experience. Inspects items, prepares packages and manages shipments. Hardworking professional with exceptional talents in fulfillment, communication and different skills. Energetic Customer service Agent with experience working in solitary role or as part of fast-paced team. Honest and punctual employee. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.

Overview

2
2
years of professional experience

Work History

Picker Packer

TCC Consortium
Tottenham, VIC
02.2022 - Current
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Entered package information into company's computer system.
  • Checked inventory and selected products from specific locations based upon availability.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Operated different equipment to move goods in safely from fields to collection points.
  • Quickly created and checked shipment labels for [different] packages using S2.
  • Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
  • Worked with different departments to fix bottlenecks in packaging and delays.
  • Pulled orders quickly to maintain demanding productivity goals.

Customer Service Cashier

CT MART
Carlton, VIC
12.2021 - 05.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Answered product questions using knowledge of sales and store promotions.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Learned duties for various positions and provided backup at key times.

Customer Service Agent

BP Petrol Station
Guilford, NSW
01.2020 - 11.2021
  • Communicated with clients regarding account services, statements, and balances.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers.
  • Resolved over 100 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated customers on company systems, form completion and access to services.

Cleaner

Train Station Inn
Reservoir, NSW
03.2020 - 06.2021
  • Handled equipment, chemicals and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.

Cleaner Supervisor

Primos
Chullora, NSW
07.2019 - 04.2021
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports and other business documentation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Placed orders for housekeeping supplies and guest toiletries.

Education

BBA -

University of Newcastle
Newcastle, NSW
06.2024

High School Diploma -

Trinity College
Parramatta, NSW
08.2022

Skills

  • Customer Order Fulfillment
  • Electric Pallet Jacks
  • Product Weighing and Measuring
  • Maintaining Work Areas
  • Checking Paperwork
  • Customer Experience
  • Team Goals
  • Waste Minimization
  • Customer Relations
  • Company Safety Policies
  • Customer Satisfaction
  • Vendor Relationships
  • Wrapping and Boxing
  • Handling Materials
  • Customer Needs Assessments
  • Basic Math Skills

Timeline

Picker Packer

TCC Consortium
02.2022 - Current

Customer Service Cashier

CT MART
12.2021 - 05.2022

Cleaner

Train Station Inn
03.2020 - 06.2021

Customer Service Agent

BP Petrol Station
01.2020 - 11.2021

Cleaner Supervisor

Primos
07.2019 - 04.2021

BBA -

University of Newcastle

High School Diploma -

Trinity College
Sukhman VirkCustomer Service