Sukhmander Singh
Murrumbateman,NSW
Summary
Seasoned Small Business Owner with 6+ years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
15
15
years of professional experience
Work History
Owner/Director
Landstar Logistics
Murrumbateman
03.2018 - Current
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Improved company's quality and productivity by streamlining systems and processes.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Resolved issues quickly through meticulous research and quick decision-making.
- Determined pricing for products or services based on costs and competition.
- Researched potential partners in order to expand services offered.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Structured HR consulting services to support clients during organizational developments and changes.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Served as a liaison between the organization and external stakeholders.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Kept records for production, inventory, income, and expenses.
- Managed daily operations of business, including hiring and training staff.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Mitigated business risks by working closely with staff members and assessing performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Kept up-to-date on regulatory changes affecting business operations.
- Implemented successful business strategies to increase revenue and target new markets.
- Conducted performance reviews for employees on a regular basis.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Interviewed, trained and supervised employees.
- Provided direction and guidance to employees.
- Maintained relationships with existing clients by providing superior customer service.
- Identified new opportunities for growth, expansion, and diversification.
- Hired and trained new department managers to increase team oversight and productivity.
- Reviewed legal documents related to business operations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered products to customer locations on time.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Delivery Driver
Universal
Mitchell, ACT
11.2013 - 02.2018
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Reported delays and accidents to stations using telephones or two-way radios.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Assisted warehouse personnel in packing orders when necessary.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Kept accurate logs of all deliveries and trips.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Verified accuracy of items loaded onto truck against shipping documents.
- Received daily delivery instructions and route assignments from dispatch.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Navigated routes with relevant map programs and GPS systems.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Handled merchandise in accordance with product handling standards.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Presented order bills and collected payments for deliveries.
- Monitored fuel level throughout shift and refueled when necessary.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Determined optimal routes based on GPS application information and knowledge of local routes.
Gaming Supervisor
COURT JESTER HOTEL
PRAHRAN, VIC
09.2008 - 11.2011
- Moderated floor disputes to protect business assets and resolve customer service issues.
- Assigned personnel duties according to availability, skills and job requirements.
- Observed gamblers to identify marking, switching and counting cards.
- Enforced safety protocols at all times within the gaming area such as no smoking policies or age restrictions for certain games and machines.
- Developed strategies to improve operational efficiency and increase profitability of the gaming area.
- Answered patron questions about gaming machine functionality and explained how to properly use devices.
- Approved credit requests from customers according to established guidelines.
- Ensured that all machines were functioning properly and promptly reported any malfunctions or technical problems to appropriate personnel.
- Responded to customer inquiries, complaints and disputes in a timely manner.
- Responded to emergency situation to provide fire protection and first-aid assistance.
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
- Educated team members on proper procedures related to security measures such as card counting prevention techniques.
- Observed gamblers' behavior for signs of cheating and notified security staff.
- Performed minor repairs or made adjustments to slot machines to resolve machine tilts and coin jams.
- Conducted interviews for prospective employees and evaluated their qualifications.
- Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
- Investigated discrepancies between actual cash amounts on hand versus computer-generated reports of expected cash levels on a daily basis.
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
- Prepared weekly schedules for assigned personnel ensuring adequate coverage during peak hours.
- Supported confidentiality of casino trade secrets and proprietary information and directed business processes, customer lists and marketing plans.
- Monitored payment of hand-delivered jackpots to verify promptness.
- Verified winnings, payouts and jackpots accurately and in a timely fashion.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
Skills
- Administrative Oversight
- Regulatory Compliance
- Marketing Tactics
- Business Management
- KPI Management
- Budget Administration
- Labor Relations
- Hiring and Staffing
- Sales Oversight
- Client Service
- Profit and Loss Analysis
- Relationship Building
- Operations Management
- Business Marketing
- Cost Reduction
- Negotiation
- Business Planning
- Staff Hiring
- Customer Relations
Timeline
Owner/Director
Landstar Logistics
03.2018 - Current
Delivery Driver
Universal
11.2013 - 02.2018
Gaming Supervisor
COURT JESTER HOTEL
09.2008 - 11.2011
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