Hi, I’m
SUKHMANI MALHOTRA
Craigieburn,Victoria
Summary
An articulate, presentable and sales hungry individual who can thrive in any fast paced environment. Can communicate well with customers and demonstrate a helpful attitude. Polite and professional with excellent customer services skills to add on sales and increase the average transaction value. Currently looking for a suitable customer service role.
Overview
3
years of professional experience
1
Certification
Work History
Baxa and Two Johns
Customer Service Cashier
05.2024 - Current
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
7 Eleven Gas Station
Customer Service Cashier
05.2022 - 05.2024
Job overview
- Cleaning store, Dip reading, Tank reading, Pump Meter check, Stocking and making shelves for promotion, Emailing, Back computer, Handing POS.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
Green Apple Supermarket
Customer Service Cashier
07.2021 - 05.2022
Job overview
- Serving customers, Cash management including closing registers, Managing staff, Handling customers with good skills.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
United Fuel Station
Customer Service Cashier
02.2021 - 01.2022
Job overview
- Supporing the store team and manager to increase revenue streams and profit targets, Demonstrating good product knowledge to customers on key promotions and offers, Handling cash and system properly, Carrying out stock replenishment, Ensuring all areas of the store remain tidy at all times.
Education
Central Queensland UniversityMelbourne, VIC
Bachelors Of Accounting from Accounting
Oceania Polytechnic CollegeMelbourne, VIC
Diploma from Building And Construction
11.2023
Oceania Polytechnic CollegeMelbourne, VIC
Certificate IV from Building And Construction
08.2022
Oceania Polytechnic CollegeMelbourne, VIC
Certificate III from Painting
06.2021
Skills
- Fixing broken tills
- Troubleshooting
- Training new staff
- Persuasive
- Using initiative
- Amicable
- Communication skills
- Cash management
- Operating tills
- Stock management
- Checking deliveries
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
Certification
- Certificate of FIRST AID
- Certificate of RESPONSIBLE SERVICE OF ALCOHOL
- Certificate of RESPONSIBLE SERVICE OF FOOD
- Certificate of BOOK KEEPING & BANK RECONCILIATION
Additional Information
1.ASIC:- already ready for collection at asic office, just waiting for my police check from India.
2. Relaible own car
3. Familiar with airport
4. I have full working rights.
5.Available anytime to start
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional
Timeline
Customer Service Cashier
Baxa and Two Johns
05.2024 - Current
Customer Service Cashier
7 Eleven Gas Station
05.2022 - 05.2024
Customer Service Cashier
Green Apple Supermarket
07.2021 - 05.2022
Customer Service Cashier
United Fuel Station
02.2021 - 01.2022
Central Queensland University
Bachelors Of Accounting from Accounting
Oceania Polytechnic College
Diploma from Building And Construction
Oceania Polytechnic College
Certificate IV from Building And Construction
Oceania Polytechnic College
Certificate III from Painting