SUKHMAN KAUR KANG

• Efficiently respond to and resolve IT support tickets, ensuring optimal end-user satisfaction.

• Deliver expert technical support for desktops, laptops, printers, and mobile devices.

• Collaborate with cross-functional IT teams to troubleshoot and resolve intricate technical challenges.

• Execute regular backups and implement disaster recovery protocols to safeguard data integrity.

• Proactively monitor and maintain network infrastructure, including switches, routers, and firewalls.

• Administer user account management, upholding system security and accessibility.

• Install, configure, and troubleshoot a diverse range of hardware and software, enhancing user experience.

• Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
• Engaged in user support interactions via telephone, chat and email platforms.