Sukhmanpreet Kaur Sandhu
Glenorchy,Tasmania
Summary
Proactive and motivated professional with extensive experience in the disability and home care sectors. Currently working as a Rostering Officer at Nexus, with a strong background in support work. Skilled in team leadership, client care, and compliance, and eager to leverage the expertise as a Team Leader in Supported Living to drive client success and support staff development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Rostering Officer
Nexus
01.2024 - Current
- Manage and maintain staff rosters, ensuring adequate coverage for all shifts in line with client requirements.
- Work closely with support staff to resolve scheduling conflicts and maintain a high standard of care delivery.
- Support management in tracking and improving team performance through regular feedback and adjustments to rostering practices.
- Collaborate with clients, their families, and caregivers to meet their needs, aligning care teams with individual requirements.
- Collected, arranged, and inputted information into a database system.
Disability Support Worker
Anglicare
06.2023 - 01.2024
- Drove clients safely to social activities and appointments.
- Kept accurate records for client files and handled related paperwork.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Monitored client vital signs, administered medications, and track behaviours to keep the healthcare supervisor well-informed.
Home Care Worker
Independent Health Care Services
03.2022 - 08.2023
- Assisted clients with activities of daily living (ADLs), including bathing, grooming, dressing, and mobility support
- Administered medication according to prescribed schedules and documented client health status
- Assisted in meal preparation and planning, considering dietary restrictions and preferences
- Coordinated and communicated effectively with healthcare professionals, family members, and other care team members
Team Leader
On Call
07.2021 - 01.2022
- Established open and professional relationships with team members to resolve various issues quickly.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
NDIS Worker Orientation Module
Diploma of Community Services -
Australian Institute of Business and Technology
Hobart, Tasmania02.2024
Certificate III in individual support - Diability
Australian Institute of business and technology
Hobart, Tasmania02.2023
No Degree - Certificate of First AID
Penny Royal College
06-2022
Professional Year Program -
Indus Institute
Brisbane, Qld10.2020
Bachelors of Information and Communication Technology -
University of Sunshine Coast
Brisbane, QLD09.2019
Skills
- Rostering procedures
- Person-centered approaches
- Time Management & Prioritisation
- Computer literacy
- Data Management & Administrative Skills
- Compliance & Reporting Skills
- Verbal and written communication skills,
- Interpersonal skills
- Critical thinking
- Leadership & team management
Certification
- Working with Vulnerable People Card with NDIS Endorsement.
- NDIS Worker Orientation Module certificate.
- Current NDIS Worker Screening Check clearance.
Languages
English
Hindi
Punjabi
Key Achievements
- Successfully managed complex rostering for a large team of support workers, ensuring client care is consistently met under challenging conditions such as staff shortages.
- Improved team communication by facilitating regular staff meetings, performance reviews, and direct supervision of staff during critical shifts.
- Recognized for ability to build rapport with both staff and clients, fostering a positive work environment and enhancing client satisfaction.
Timeline
Rostering Officer
Nexus
01.2024 - Current
Disability Support Worker
Anglicare
06.2023 - 01.2024
Home Care Worker
Independent Health Care Services
03.2022 - 08.2023
Team Leader
On Call
07.2021 - 01.2022
Certificate III in individual support - Diability
Australian Institute of business and technology
Professional Year Program -
Indus Institute
Bachelors of Information and Communication Technology -
University of Sunshine Coast
NDIS Worker Orientation Module
Diploma of Community Services -
Australian Institute of Business and Technology
No Degree - Certificate of First AID
Penny Royal College
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