Summary
Overview
Work History
Education
Skills
Languages
Reference
Timeline
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Sukhneet Kaur

Donnybrook,VIC

Summary

Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualized patient care. Manages appointments and medication, assists with bathing and grooming and maintains tidy environments. Expert in disability support. Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Disability Support Worker

Aruma
08.2021 - Current
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.

Customer Service Officer

Service NSW
03.2019 - 08.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.

Customer Service Manager

Acers Gourmet Pty Ltd
01.2017 - 03.2019
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

Education

Certificate IV - CHC43115 Disability

ACM
Parramatta, NSW
05.2021

Certificate III - CHC30312 Home And Community Care

Goulburn Ovens Institute of TAFE
Shepparton, VIC
01.2016

Certificate III - CHC30212 Aged Care

Goulburn Ovens Institute of TAFE
Shepparton, VIC
01.2016

Skills

  • Individual Support Plans
  • Case Management
  • Client Needs Assessment
  • Family Communication
  • Personal Care
  • Home Healthcare Services
  • Progress Documentation
  • Incident Reports
  • Disability Services
  • Relationship Building
  • Risk Assessments
  • Daily Living Requirements

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional

Reference

Amit Kumar

Key Worker, Aruma VIC

M: 0430514311


Simerjit Singh

Team Leader Service NSW

M: 0497959797


Charanjit Nahal

Retail Operations Manager 

Acers Gourmet

0468467677

Timeline

Disability Support Worker

Aruma
08.2021 - Current

Customer Service Officer

Service NSW
03.2019 - 08.2021

Customer Service Manager

Acers Gourmet Pty Ltd
01.2017 - 03.2019

Certificate IV - CHC43115 Disability

ACM

Certificate III - CHC30312 Home And Community Care

Goulburn Ovens Institute of TAFE

Certificate III - CHC30212 Aged Care

Goulburn Ovens Institute of TAFE

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Sukhneet Kaur