Summary
Overview
Work History
Education
Skills
ICON
Timeline
Generic

SUKHVIR KAUR

Summary

Proven leader with extensive experience in enhancing store operations and customer satisfaction at SPARK and SOOD VENTURES Excelled in staff training, driving sales growth through strategic promotions, and implementing efficient inventory management. Known for exceptional problem-solving abilities and fostering team development, consistently achieving notable improvements in employee performance and customer service excellence.

Overview

18
18
years of professional experience

Work History

Store Sales Associate

Vodafone (mobileicon)
01.2025 - Current
  • Delivered exceptional customer service to enhance shopping experience and foster customer loyalty.
  • Managed inventory levels, ensuring stock availability and accurate product display on sales floor.
  • Trained new associates on policies, procedures, and best practices for optimal performance.
  • Conducted regular audits of merchandise displays to maintain visual standards and organization.
  • Resolved customer inquiries and complaints promptly, maintaining high satisfaction rates.
  • Conducted daily store opening/closing procedures, ensuring proper security measures were followed for a safe store environment.
  • Managed customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
  • Collaborated with team members to achieve monthly sales goals and improve overall store performance.
  • Stayed up-to-date on current promotions and product offerings to effectively inform customers of deals and special offers.

Spark Assistant Store Lead

SPARK
03.2024 - Current
  • Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
  • Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
  • Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
  • Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
  • Excellent communication and organizational skills.
  • Decision-making and problem-solving skills.
  • Able to work a flexible schedule.
  • Collaborated with management on strategic planning initiatives, contributing to overall store success.
  • Mentored team members to develop their skills, resulting in multiple promotions within the company.
  • Optimized inventory management processes, reducing stock discrepancies and improving product availability for customers.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Managed staff schedules, ensuring proper coverage during peak hours and minimizing overtime expenses.
  • Developed employee incentive programs to boost morale and drive higher levels of performance among team members.

CUSTOMER ADVISIOR

SPARK
10.2022 - 03.2024
  • Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
  • Guided customers through product selection, offering tailored recommendations based on individual needs.
  • Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
  • Facilitated smooth transactions for customers by accurately processing orders and payments.
  • Assisted in training new team members on company policies, procedures, and best practices for exceptional customer service delivery.
  • Contributed to a positive work environment through active participation in team meetings and discussions aimed at improving processes.
  • Proactively identified opportunities for upselling or cross-selling additional products/services to meet client requirements fully.
  • Supported inventory management initiatives by monitoring stock levels of popular items and communicating with the appropriate departments for timely replenishment.

Store Manager

WISHBONE
07.2020 - 10.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

CAFE MANAGER

GASOLINE CAFE
03.2019 - 09.2019
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.

PROCUREMENT AND SALES MANAGER

SOOD VENTURES(CAFE )
10.2016 - 03.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

PAHARMACIST

Apollo Hospitals
10.2007 - 01.2014
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
  • Maintained appropriate drug records and completed reports as necessary.
  • Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.

Education

Bachelor of Arts - Political Science,

PANJAB UNIVERSITY
INDIA
06.2015

No Degree - DIPLOMA IN PROCUREMENT AND SALES MANAGEMENT LEVEL7

NEW ZEALAND CAREER COLLOGE
WELLINGTON
11.2014

DIPLOMA IN PHARMACY - Pharmacy (Pre-Pharmacy)

GURU GOBIND SINGH COLLOGE OF PHARMACY
INDIA
06.2007

Skills

  • Store operations
  • Staff Training and Development
  • Scheduling and Time Management
  • Goal Setting and Achievement
  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Friendly and Positive
  • Team Leadership
  • Flexible Schedule
  • Customer experience management

ICON

Timeline

Store Sales Associate

Vodafone (mobileicon)
01.2025 - Current

Spark Assistant Store Lead

SPARK
03.2024 - Current

CUSTOMER ADVISIOR

SPARK
10.2022 - 03.2024

Store Manager

WISHBONE
07.2020 - 10.2022

CAFE MANAGER

GASOLINE CAFE
03.2019 - 09.2019

PROCUREMENT AND SALES MANAGER

SOOD VENTURES(CAFE )
10.2016 - 03.2019

PAHARMACIST

Apollo Hospitals
10.2007 - 01.2014

Bachelor of Arts - Political Science,

PANJAB UNIVERSITY

No Degree - DIPLOMA IN PROCUREMENT AND SALES MANAGEMENT LEVEL7

NEW ZEALAND CAREER COLLOGE

DIPLOMA IN PHARMACY - Pharmacy (Pre-Pharmacy)

GURU GOBIND SINGH COLLOGE OF PHARMACY

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