Sukhwinder Kaur
Tarneit
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Food Service Industry
02.2021 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Production Clerk
Summer Fresh
03.2020 - 06.2022
- Managed documentation for work orders, ensuring completeness and accuracy in record keeping.
- Supported quality control efforts by adhering to standard operating procedures and reporting deviations promptly.
- Coordinated with multiple departments for smooth production flow and faster product delivery.
- Provided valuable input during new product development phases, helping minimize production delays or setbacks.
- Enhanced production efficiency by streamlining processes and implementing new systems.
Customer Service Cashier
Tim Hortons
01.2020 - 02.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma -
Northern College of Applied Arts And Technology
Scarborough, ON, Canada04.2021
Skills
- Training and mentoring
- Processes and procedures
- Schedule development
- Priority management
- Conflict Resolution
- Problem-solving abilities
Certification
Advanced Certificate in Accounting (ACIA)
Timeline
Supervisor
Food Service Industry
02.2021 - 10.2024
Production Clerk
Summer Fresh
03.2020 - 06.2022
Customer Service Cashier
Tim Hortons
01.2020 - 02.2021
High School Diploma -
Northern College of Applied Arts And Technology
Advanced Certificate in Accounting (ACIA)
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