Suki(Jie) Feng
Doncaster,Victoria
Summary
Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Shenyi Migration
Melbourne, VIC
04.2023 - Current
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided exceptional customer service to ensure customer satisfaction.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Familiar with legislation, instructions, guidelines, and procedures related to migration and education.
Sales Assistant
Le Creuset
Chadstone, VIC
06.2022 - Current
- Greeted customers to determine wants or needs.
- Informed customers about current promotions and discounts.
- Assisted in creating displays to promote products.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Organized store by returning merchandise to proper areas and restocked displays.
Manager of Sales and Service
Prince Migration and Education
Melbourne, VIC
03.2018 - 05.2022
- Deal effectively with new and existing clients.
- Providing variety of accurate and professional migration advice.
- Maintained professional network of potential clients and business opportunities.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Customer Service Manager
Globe Visa Migration
Beijing, Beijing
12.2012 - 12.2016
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Excutive Lounge Attandent & Front Office
Marriott Hotel
Melbourne, VIC
02.2011 - 05.2012
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Responded to inquiries and room requests made online, by phone or email.
- Provided exceptional service to high volume of daily customers.
Education
BBA - Hospitality Management
Victoria University
Melbourne06.2012
Skills
- Customer Service
- Customer Complaint Resolution
- Detail-Oriented
- Time Management
- Relationship Building
- Product and Service Management
- Problem-solving
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Manager
Shenyi Migration
04.2023 - Current
Sales Assistant
Le Creuset
06.2022 - Current
Manager of Sales and Service
Prince Migration and Education
03.2018 - 05.2022
Customer Service Manager
Globe Visa Migration
12.2012 - 12.2016
Excutive Lounge Attandent & Front Office
Marriott Hotel
02.2011 - 05.2012
BBA - Hospitality Management
Victoria University
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