Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sukira Choulai

Cairns,Australia

Summary

Personable Youth Support Specialist experienced in connecting with and supporting youth. Fostered safe and nurturing environments through understanding of child development and behavior management techniques. Delivered effective communication and conflict resolution skills to create positive impacts.

Overview

1
1
Certification
5
5
years of professional experience

Work History

Retail Assistant

Australia The Gift
Cairns , QLD
07.2026 - Current

•Contribute to the achievement of sales targets and key performance indicators.

• Provide friendly and knowledgeable assistance to customers, helping them find the perfect gifts and souvenirs.

• Process sales transactions accurately and efficiently using our point-of-sale system.

• Maintain a neat, tidy and visually appealing store environment.

• Assist with stock management tasks, such as receiving deliveries, restocking shelves and managing inventory.

• Contribute to the achievement of sales targets and key performance indicators.

•Actively participate in team meetings and training sessions to continuously improve your product knowledge and customer service skills.

Support worker

Anglicare North Queensland Limited
Cairns, QLD
12.2022 - 03.2024
  • Managed difficult and aggressive behavior to maintain a safe and supportive environment.
  • Maintain hygiene and cleanliness of the shelter.
  • Provide Breakfast, Lunch and Dinner.
  • Transportation/assistance with travel.
  • Day/Night Community Patrol.
  • Referral to other agencies and services.
  • Executed day-to-day duties with accuracy and efficiency to ensure smooth operations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Addressed customer requests and provided information to enhance satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Complete daily case notes, admin tasks and incident reports.

Youth Support Worker

ITEC Group
Cairns, QLD
09.2021 - 07.2022
  • Be a positive role model and allow children to feel safe, build resilience and work towards positive future outcomes.
  • Support children and young people to build positive and trusting connections with family, friends, and community.
  • Support children and young people to make healthy lifestyle choices, access health care services and develop strong social and interpersonal skills.
  • Provide outreach support to children and young people who are disengaged from placements.
  • Provide the day-to-day care of all children in the residential care setting as required.
  • Learn life skills in a planned and supportive way.
  • Provide and participate in appropriate recreational activities for and with the children for people with disabilities.
  • Support clients to participate in age-appropriate activities and tasks including employment, in-home support and community access.
  • Support clients to access activities and outings in the community.
  • Support clients with in-home supports.
  • Providing direct care assistance to each client in accordance with their service plan and as directed by the Manager.
  • Work in accordance with the medication administration policy, work health and safety.
  • Work as part of the broader care team, providing client centred supports.
  • Work with clients, family/carers, relevant case managers and other professionals to support the client's individual goals.
  • Report to Team leaders regarding any support/care related issues, critical and non-critical incidents.
  • Complete relevant paperwork regarding the client.
  • Shift reports.
  • Incident reports.
  • Administration duties, such as managing finances, receipts and invoices.
  • Maintaining client files in the house and use of up-to-date forms.
  • Application of the clients' care plan in all day-to-day tasks.

Education

Diploma In Early Childhood Education And Care
Cairns , QLD

Cert III in Early Childhood Education And Care
Cairns, QLD

Skills

Leadership/ Team building skills: Hands-on management Empower and motivate team members Team accountability

  • Problem solving skills: the ability to used developed skills and creative thinkingto solve problems and make informeddecisions, sometimes on the spot
  • Exemplary time management and organisational skills: adept at planning and prioritisation, managing my own and others workloads, identifying and attaining goals within time limits, juggling multiple responsibilities Work at my best under pressure
  • Working in team-based situations or independently: Excellent working under pressure independently and in a team
  • Highly motivated: With strong sense of loyalty and integrity while being performance and success focused
  • Leadership/ Team building skills: Microsoft Office
  • Self-awareness / care: aware of my triggers and how to manage them Taking care of my own needs on a daily basis so that I am able to maintain my physical health, psychological and emotional well-being and physiological resilience

Certification

  • First Aid Certificate & CPR | Emergency First Response
  • Yellow Card (NDIS)
  • Police Check
  • Full Class Licence
  • White Card
  • Food Safety Supervisor

References

Lesli Freeman | Anglicare North Queensland
Senior Residential Worker
0423 967 954

Cecilia McPherson | Anglicare North Queensland
Senior Residential Worker
0439 279 509

Chenoa Pryor | Anglicare North Queensland
Senior Residential Worker

0473 059 993

Timeline

Retail Assistant

Australia The Gift
07.2026 - Current

Support worker

Anglicare North Queensland Limited
12.2022 - 03.2024

Youth Support Worker

ITEC Group
09.2021 - 07.2022

Diploma In Early Childhood Education And Care

Cert III in Early Childhood Education And Care
Sukira Choulai