Sukma Dewanti
East Perth,Australia
Summary
A Committed and hardworking leader who is highly adaptable to working in fast-paced environment while ensuring exceptional customer service standards. Passionate about the hospitality industry with 6 years of experience working in a range of demanding customer service environments across a range of businesses including 5-star hotels and national retail chains. Highly motivated to advance the career in a managerial capacity within the hospitality industry.
Overview
5
5
years of professional experience
Work History
Front of House Supervisor
Hunter and Barrel Perth Raine Square
12.2022 - Current
- Supervising the smooth day-to-day running of reception, registration and payment processing, opening and closing cash up, ensuring that patients are greeted, courteously and professionally by their team
- Ability to step up and into any role required
- Ensure our staff mandatory training is always up to date
- Handle problems that arise in an effective professional manner
- Provide support, information and guidance to new employees to ensure they integrate and operate in accordance with company procedures and expectations as quickly and seamlessly as possible
- To support employees through conflict resolution, effective time management, workload prioritisation and individual staff development and review and conduct training programs on an ongoing basis.
Food & Beverage Attendance
Hunter and Barrel Perth Raine Square
10.2021 - 12.2022
- Handling reservation, greeting customer, and handling some functions with a big group of customers
- Handling customers complaints and special requirements ensuring customer are served in a professional and timely manner
- Follow hygienic food and beverage handling procedures and provide general assistance in bar, kitchen and functions areas as directed.
Sales Associate
Golden Buy Central Perth
03.2021 - 12.2021
- Delivering exceptional customer service experience, testing precious metals and processing transaction, direct marketing using informative persuasion.
Food & Beverage Attendance and Room Dining Staff
Langham Hotel Melbourne
08.2019 - 03.2021
- Ensuring excellent and professional guest service at all times for both buffet or a la carte guest
- Setup and reset specific activities as directed for both Melba Restaurant or Aria High Tea
- Assisted the general waiting and service duties of food and beverage and communicate and liaise with the team members, kitchen and other areas of operation
- Follow hygienic food and beverage handling procedures Adhere to responsible service of alcohol and licensing provisions and standards at all times
- Ability to work in a team-based environment Be aware and understand the hotel Work Health & Safety (WHS) policies and procedures Develop and maintain high levels of service within hotel, particularly within F&B and Room Dining departments on a daily basis.
Bahasa Indonesia Teacher Assistant
Laverton Air Force DFSL Melbourne
10.2020 - 12.2020
- Assisting with conducting lessons, managing classroom and developing materials
- Become a speaking partner to each student and assist them to do every class activity, homework and exam
- Empower student thorough the programmes designed to enhance their academic and target achievement for their job promotion.
Food & Beverage Attendance
Nelayan Restaurant Melbourne CBD
12.2018 - 11.2019
- Hosting more than 50 diverse customers, handling reservations, greeting customers, taking orders, bringing dishes, and cleaning tables
Internship
Food and Beverage Department| Langham Hotel Australia
08.2019 - 10.2019
- Conducted & presented research on the role of inventory management to maintain the quality and cost operation within Melba Restaurant at Langham Hotel Melbourne
- Identified lack of quality assessment procedure as something that needed as an improvement in the future.
Food & Beverage Attendance
Nuri’s Restaurant Melbourne CBD
02.2019 - 04.2019
- Handling a big group of reservations, greeting customers, taking orders, bringing dishes, and cleaning tables
Education
Bachelor of Hospitality Management -
Box Hill Institute of Melbourne
12.2020
Diploma of International Business -
North Metropolitan TAFE of Western Australia
12.2017
Certificate IV in International Trade -
North Metropolitan TAFE of Western Australia
12.2016
Skills
- Performance Evaluation
- Staff Supervision
- Restaurant Operations
- Food costs
- Guest Relations
- Quality Standards
- Task Delegation
- Reservation Management
Standardized Test
IELTS, 6.0
Language Test
- Indonesian, Native Proficiency
- English, Professional Working Proficiency
Organizations And Additional Experience
- PASKIBRA (Event Organiser team for Indonesian Flag Raiser Marching Team), Indonesian Consulate General in Melbourne, 08/01/19, 08/31/19
- PASKIBRA (One of member Indonesian Flag Raiser Marching Team), Indonesian Consulate General in Melbourne, 08/01/18, 08/31/18
- VOLUNTEER, SALVATION ARMY STORE, Handled merchandising and ensure the store is presentable. Performed an excellent customer’s service with diverse customer’s background
References
- Otakar Novak, Restaurant Manager, Hunter and Barrel, +61402454306
- Jhy Davison, AR Manager, Meat and Wine Co., +61414446192
- Todd McSweeney, Regional Manager, Gold Buyers Central, +61401295046
- Danny Kwan, F&B Manager, Langham Hotel Melbourne, +61432776718
Languages
English
Full Professional
Indonesian
Native or Bilingual
Timeline
Front of House Supervisor
Hunter and Barrel Perth Raine Square
12.2022 - Current
Food & Beverage Attendance
Hunter and Barrel Perth Raine Square
10.2021 - 12.2022
Sales Associate
Golden Buy Central Perth
03.2021 - 12.2021
Bahasa Indonesia Teacher Assistant
Laverton Air Force DFSL Melbourne
10.2020 - 12.2020
Food & Beverage Attendance and Room Dining Staff
Langham Hotel Melbourne
08.2019 - 03.2021
Internship
Food and Beverage Department| Langham Hotel Australia
08.2019 - 10.2019
Food & Beverage Attendance
Nuri’s Restaurant Melbourne CBD
02.2019 - 04.2019
Food & Beverage Attendance
Nelayan Restaurant Melbourne CBD
12.2018 - 11.2019
Bachelor of Hospitality Management -
Box Hill Institute of Melbourne
Diploma of International Business -
North Metropolitan TAFE of Western Australia
Certificate IV in International Trade -
North Metropolitan TAFE of Western Australia
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