Sukonta Rattanakhiao
Gladstone Park
Summary
Proven track record in enhancing customer satisfaction and workplace efficiency, notably at Direct Plants. Skilled in hygienic practices and food safety, with a strong foundation in hairdressing and hospitality. Demonstrates exceptional organizational skills and a commitment to quality, achieving significant improvements in service delivery and client loyalty.
Overview
19
19
years of professional experience
Work History
Nursery Hand
Direct Plants
04.2024 - Current
- Enhanced nursery cleanliness by maintaining a well-organized working environment.
- Assisted in the propagation of plants through various methods, including seed sowing, cutting, and grafting.
- Improved plant growth by implementing optimal watering and fertilization techniques.
- Boosted plant health with proper pruning and trimming methods.
- Cultivated soil and added fertilizer, compost, and amendments.
Private House Cleaner
Myself
06.2023 - Current
- Collaborated closely with homeowners to address specific needs or preferences related to their homes'' appearance and upkeep.
- Completed specialized cleaning tasks upon request, such as window washing, oven cleaning, or closet organizing, leading to enhanced customer satisfaction levels.
- Ensured timely completion of tasks by adhering to strict schedules and prioritizing duties effectively.
- Demonstrated professionalism in all interactions with homeowners, establishing trustworthiness and reliability as a private house cleaner.
- Offered additional services as needed, such as laundry, pet care, or plant maintenance, leading to increased client trust and loyalty.
- Streamlined communication processes with clients by implementing scheduling systems that accommodated changing requirements efficiently.
- Adhered to professional house cleaning checklist.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Dusted picture frames and wall hangings with cloth.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Changed bed linens and collected soiled linens for cleaning.
Cleaning Contractor
Orbit Logistics
01.2014 - Current
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Upheld a professional appearance at all times while representing the company on job sites.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Food Truck Operator
Rose Thai Hut
04.2022 - 11.2024
- Greeted customers, answered menu questions and responded to complaints.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Accepted orders and packed food for takeout and delivery.
- Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
- Enhanced overall efficiency with thorough knowledge of menu offerings, ingredients, and allergen information.
- Assisted food prep and assembly on line and served [Number] customers per day.
- Planned daily menus and prepped food for service.
- Reduced wait times for customers by implementing effective workflows for order preparation and delivery within the food truck space.
- Promoted positive customer experiences by swiftly addressing concerns or complaints with professionalism and empathy.
- Ensured proper maintenance of all equipment within the food truck operation through regular inspections and timely repairs when necessary.
- Collaborated closely with team members, fostering a cooperative work environment to meet daily goals.
- Calculated operating budget, set menu prices and worked with suppliers to stock inventory.
- Adhered to all necessary permits and regulations required for food truck operation, ensuring full compliance with local laws and requirements.
- Maintained high-quality food standards by consistently following recipes and cooking procedures.
- Implemented successful marketing tactics to attract new customers while maintaining strong relationships with regular patrons.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Hairdressing Assistant
01.2007 - 04.2009
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Assisted in the training of new employees, sharing expertise in salon procedures and best practices for client satisfaction.
- Promoted salon loyalty programs, driving repeat business and building long-term relationships with clients.
- Increased stylist productivity by prepping workstations before each appointment, ensuring all necessary supplies were available when needed.
- Supported hairstylists with color mixing, shampooing, and blow-drying for efficient client service.
- Contributed to maintaining a hygienic environment by sterilizing tools and equipment regularly.
- Exhibited strong multitasking skills while juggling numerous tasks simultaneously, such as answering phones, checking out customers, washing towels, or sweeping floors.
- Ensured smooth salon operations by managing appointment scheduling and confirming bookings with clients.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Helped prepare clients for hair service.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered telephone calls to provide information and schedule new appointments.
Restaurant Supervisor
10.2005 - 02.2007
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Education
High School Diploma -
Thailand
Thailand05.2004
Skills
Certificate 3 in Spoken & Written English 10364NAT (AUS)
SIFTXFSA005 Use hygienic Practices for food and safety
SITSS0068 Food Handling Set (AUS)
SHB30416 Certificate 3 in Hairdressing (AUS)
Certificate Adamantium Smoothing Course including theory and application (AUS)
completed the Lash Extension Course (THAI)
Completed cooking and Hospitality Course (THAI)
Languages
Thai
Native or Bilingual
English
Limited Working
Timeline
Nursery Hand
Direct Plants
04.2024 - Current
Private House Cleaner
Myself
06.2023 - Current
Food Truck Operator
Rose Thai Hut
04.2022 - 11.2024
Cleaning Contractor
Orbit Logistics
01.2014 - Current
Hairdressing Assistant
01.2007 - 04.2009
Restaurant Supervisor
10.2005 - 02.2007
High School Diploma -
Thailand
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