Sulafa Ageeb
Eagleby
Summary
A dedicated and compassionate professional 25 year old, with extensive experience in customer support and disability support work. Recently relocated from Sydney to Queensland, I am now seeking new opportunities in customer support or any support-related roles where I can apply my expertise. I hold all necessary qualifications for a Disability Support Worker and have a proven track record in delivering excellent customer service across various sectors. I am committed to providing exceptional support while fostering positive relationships with clients and customers. My adaptability and strong interpersonal skills make me an ideal candidate for dynamic support positions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Disability Support Worker
General Care Services
04.2024 - 12.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients in managing and reaching individual goals, promoting independent progression and social skills.
- Transported clients to appointments, shopping venues, and entertainment events based on scheduled needs.
- Built trusting relationships with clients and their families through empathetic communication and active listening.
Call Center Representative
Everyday Insurance
07.2023 - 10.2023
- Responded to customer calls and emails, providing accurate information about products and services.
- Adhered to company policies and scripts, consistently meeting call-time and quality standards.
- Managed customer files and databases efficiently.
- Attended training sessions to improve telephone skills and product knowledge.
- Generated customer service reports to track satisfaction levels and identify service improvements.
Customer Service Representative
TAB Group Citrus
07.2022 - 03.2023
- Calculated winnings and losses based on betting odds and player choices.
- Delivered excellent service in a fast-paced, high-pressure environment.
- Worked both independently and collaboratively in a team setting, providing support and guidance.
- Answered a constant flow of customer calls, ensuring minimal wait times and customer satisfaction.
- Actively listened to customers, resolving concerns promptly and escalating issues when necessary.
Customer Service Representative
EML Insurance
10.2021 - 05.2022
- Assisted injured workers by helping them regain control of their lives and return to work.
- Conducted client interviews to gather financial and medical data for insurance purposes.
- Ensured compliance with policy requirements, including necessary medical examinations and document submission.
- Customized insurance programs to meet individual client needs, often covering multiple risks.
Customer Service Representative
Services NSW
07.2020 - 11.2021
- Provided support to customers with Centrelink and Medicare inquiries.
- Managed over 65 calls per day, addressing customer concerns and providing solutions.
- Assisted customers with myGov inquiries and COVID-19 digital certificate generation.
- Used troubleshooting techniques to resolve website and app issues.
- Built rapport with customers, including non-English speaking clients, providing clear communication.
Concierge Agent
Optus
05.2020 - 12.2020
- Handled customer inquiries and concerns, addressing issues with prompt and effective solutions.
- Managed over 50 calls per day, ensuring excellent customer service.
- Applied troubleshooting procedures to resolve technical issues while providing personal insights for optimal outcomes.
- Identified case issues and gathered evidence based on customer complaints or service violations.
Store Manager
Rent A Space
03.2020 - 07.2020
- Suggested product purchases based on customer needs and preferences.
- Managed departmental budgets and financial reporting.
- Coordinated warehouse activities in collaboration with department heads.
- Ensured smooth operation of the store by overseeing maintenance, safety protocols, and operational processes.
Reservation Sales Agent
The Travel Corporation
01.2019 - 04.2020
- Resolved issues related to itineraries, services, and accommodation.
- Planned and created tour itineraries, offering expert knowledge of travel destinations.
- Managed incoming calls, answering questions, making recommendations, and facilitating bookings.
- Contributed to maintaining the company’s industry-leading customer service rating.
Customer Service Assistant
ANZ Stadium
08.2018 - 03.2019
- Greeted and escorted guests to their seats while providing menus and wine lists.
- Monitored food preparation, ensuring presentation and quality met standards.
- Managed cash transactions, including counting money and making bank deposits.
- Coordinated assignments of cooking personnel for efficient food preparation and service.
Office Administration Trainee
Lighthouse Law Firm
03.2017 - 02.2018
- Assisted in the preparation and processing of legal documents, such as summonses and subpoenas.
- Managed the firm’s law libraries, documents, and case files.
- Organized delivery of legal correspondence and maintained case-related materials.
- Prepared invoices for client billing and accounted for office expenses.
Waitress
Rashays
01.2016 - 01.2017
- Prepared and served hot and cold beverages, including coffee and espresso drinks.
- Monitored sanitation practices to ensure compliance with health and safety regulations.
- Ensured customer satisfaction by checking in regularly and resolving any issues promptly.
Education
High School Diploma -
National Career Institute
12.2022
High School Diploma -
Trinity Catholic College
09.2018
Skills
- Management
- Customer Service
- Adaptability
- Leadership
- Teamwork
- Problem solving
- Communication
- Product Knowledge
- Critical Thinking
- Daily living support
- Problem Resolution
- Call Canter Operations
- Customer Relations
Certification
- Diploma Of Community Service
- First Aid Certificate
- NDIS Screen Check
- Working With Children Check
Timeline
Disability Support Worker
General Care Services
04.2024 - 12.2024
Call Center Representative
Everyday Insurance
07.2023 - 10.2023
Customer Service Representative
TAB Group Citrus
07.2022 - 03.2023
Customer Service Representative
EML Insurance
10.2021 - 05.2022
Customer Service Representative
Services NSW
07.2020 - 11.2021
Concierge Agent
Optus
05.2020 - 12.2020
Store Manager
Rent A Space
03.2020 - 07.2020
Reservation Sales Agent
The Travel Corporation
01.2019 - 04.2020
Customer Service Assistant
ANZ Stadium
08.2018 - 03.2019
Office Administration Trainee
Lighthouse Law Firm
03.2017 - 02.2018
Waitress
Rashays
01.2016 - 01.2017
High School Diploma -
Trinity Catholic College
High School Diploma -
National Career Institute
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