Sulaiman Norhisham
Sydney,NSW
Overview
6
6
years of professional experience
Work History
Baggage Agent Manager
Dnata Airport Services
02.2023 - Current
- Working autonomously and managing a team of 2-5 people daily.
- Loading and unloading flights at Sydney International Airport.
- Heightened safety awareness, driving around the terminal to deliver and receive bags from aircrafts.
Concierge and Valet
Macquarie Shopping Centre
02.2022 - 12.2022
- Assisting customers with parking validation, mobility equipment hires, centre promotions, directions, issuing centre gift cards and more
- Liaising with security, centre management, shop owners, delivery drivers, cleaners, maintenance & carpark team to solve any problems which arose.
Team Member
Target Bankstown
09.2020 - 01.2022
- Daily tasks included customer service, phone calls, merchandising, filling stock, packing online orders, and breaking down stock from pallets
- All of these tasks would be done collaboratively or autonomously.
Team Member
Sahom Valley Agro & Eco Resort
12.2018 - 01.2019
- Daily 8:00am meeting before being assigned errands around the resort such as feeding and grooming animals, cleaning horse stands and cleaning cages
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Bachelor of Human Sciences -
Macquarie University
11.2024
CAT II license to drive airside -
Airside Driving Authority
05.2024
Excel Coursera Course -
Macquarie University
05.2022
International Baccalaureate Diploma -
International School of Brunei
05.2020
Skills
- Customer service and care
- Punctuality
- Communication
- Collaborative working
- Creative thinking
- Problem-solving skills
- Tech savvy
References
- Aditya Chavan, Dnata baggage supervisor: +61 415 291 614
- Sean Atherton-Feeney, Concierge/valet manager: +61 449 102 345
- Yousif Kajo, Dnata baggage manager: +61 412 270 530
Timeline
Baggage Agent Manager
Dnata Airport Services
02.2023 - Current
Concierge and Valet
Macquarie Shopping Centre
02.2022 - 12.2022
Team Member
Target Bankstown
09.2020 - 01.2022
Team Member
Sahom Valley Agro & Eco Resort
12.2018 - 01.2019
CAT II license to drive airside -
Airside Driving Authority
Excel Coursera Course -
Macquarie University
Bachelor of Human Sciences -
Macquarie University
International Baccalaureate Diploma -
International School of Brunei