Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suleyman Ibrahim

Student
Thornbury

Summary

Ambitious Information Technology student recently competed Bachelor of Information and Communication Technology majoring in Systems Management and pursuing real-world experience to develop acquired skills.

Overview

4
4
years of professional experience
10
10
years of post-secondary education
2
2
Languages

Work History

ATO IT Service Desk Analyst

Datacom
05.2024 - Current
  • Served as primary point of contact for all IT-related queries within organization, directing users to appropriate resources when necessary.
  • Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
  • Managed incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users'' workflows.
  • Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to end-users.

Team Member

Woolworths
08.2021 - Current
  • Unloaded daily deliveries and ensure product freshness upon delivery
  • Providing exceptional customer service
  • Filling and maintaining preservation of stock during and after trading hours
  • Cleaning and sanitize work areas and equipment
  • Ensure proper rotation of products by date

Pick Packer

Mecca
09.2022 - 02.2023
  • Accurately picked, packed, and shipped products to ensure consistent-time delivery of orders
  • Unpacked new deliveries and stored on shelves in warehouse
  • Follow all safety rules and worked well in team-oriented environment

Team Member

Nene Chicken
12.2020 - 03.2021
  • Restocked and organized new orders of meat every morning
  • Managed and controlled inventory throughout day
  • Maintained clean and safe working environment
  • Prepared and cooked all orders
  • Learned how to effectively multitask and manage time efficiently

Education

Bachelor of ICT -

Swinburne University
Hawthorn, VIC
03.2020 - 12.2023

VCE Certificate -

Thornbury High School
Thornbury, VIC
02.2014 - 12.2019

Skills

Network Troubleshooting

Communication

Customer service

Remote Support

ServiceNow Knowledge

ITIL Knowledge

Network Troubleshooting

Timeline

ATO IT Service Desk Analyst

Datacom
05.2024 - Current

Pick Packer

Mecca
09.2022 - 02.2023

Team Member

Woolworths
08.2021 - Current

Team Member

Nene Chicken
12.2020 - 03.2021

Bachelor of ICT -

Swinburne University
03.2020 - 12.2023

VCE Certificate -

Thornbury High School
02.2014 - 12.2019

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