Suleyman Ibrahim
Student
Thornbury
Summary
Ambitious Information Technology student recently competed Bachelor of Information and Communication Technology majoring in Systems Management and pursuing real-world experience to develop acquired skills.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
ATO IT Service Desk Analyst
Datacom
05.2024 - Current
- Served as primary point of contact for all IT-related queries within organization, directing users to appropriate resources when necessary.
- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
- Managed incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users'' workflows.
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to end-users.
Team Member
Woolworths
08.2021 - Current
- Unloaded daily deliveries and ensure product freshness upon delivery
- Providing exceptional customer service
- Filling and maintaining preservation of stock during and after trading hours
- Cleaning and sanitize work areas and equipment
- Ensure proper rotation of products by date
Pick Packer
Mecca
09.2022 - 02.2023
- Accurately picked, packed, and shipped products to ensure consistent-time delivery of orders
- Unpacked new deliveries and stored on shelves in warehouse
- Follow all safety rules and worked well in team-oriented environment
Team Member
Nene Chicken
12.2020 - 03.2021
- Restocked and organized new orders of meat every morning
- Managed and controlled inventory throughout day
- Maintained clean and safe working environment
- Prepared and cooked all orders
- Learned how to effectively multitask and manage time efficiently
Education
Bachelor of ICT -
Swinburne University
Hawthorn, VIC 03.2020 - 12.2023
VCE Certificate -
Thornbury High School
Thornbury, VIC 02.2014 - 12.2019
Skills
Network Troubleshooting
Communication
Customer service
Remote Support
ServiceNow Knowledge
ITIL Knowledge
Network Troubleshooting
Timeline
ATO IT Service Desk Analyst
Datacom
05.2024 - Current
Pick Packer
Mecca
09.2022 - 02.2023
Team Member
Woolworths
08.2021 - Current
Team Member
Nene Chicken
12.2020 - 03.2021
Bachelor of ICT -
Swinburne University
03.2020 - 12.2023
VCE Certificate -
Thornbury High School
02.2014 - 12.2019
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