Suliana Bong
Collingwood,VIC
Summary
My leadership skills, combined with my strong work ethic and determination to succeed, have enabled me to consistently exceed sales targets and deliver exceptional results. I am confident that my skills and experience make me a valuable asset to any management team, and I am excited about the opportunity to take on new challenges and help drive the success of the business.
Overview
14
14
years of professional experience
Work History
Counter Manager
Jo Malone London
06.2023 - Current
- Successfully achieved December 2023 target of $300k with the increased of 30% budget from the previous year.
- Achieved sales target for Jo Malone London, with 6% revenue increase for last year financial year (2023-2024).
- Improved Jo Malone counter ranking at David Jones Bourke Street Beauty floor by 2 rank places last year financial year(2023-2024).
- Maintained high standard of counter presentation and quality, which has been recognized by David Jones floor managers.
- Collaborated with team members to improve overall store performance and achieve targets.
- Developed strong relationships with customers, resulting in repeat business and referrals, and positive feedback for customer service excellence.
Cosmetic Counter Manager
Burberry Beauty, COTY
12.2021 - 06.2023
- Successfully managed a luxury cosmetics counter, exceeding sales targets by 49%.
- Coached and trained team members to provide exceptional customer service and increase sales.
- Maintained inventory levels, managed stock orders, and conducted weekly audits to ensure accuracy.
- Conducted regular staff meetings and provided feedback to team members to improve performance
Beauty Advisor
Burberry Beauty, COTY
09.2019 - 11.2021
- Demonstrated and sold cosmetics products to customers, consistently meeting and exceeding sales targets
- Built and maintained strong relationships with customers, leading to a loyal customer base
- Conducted makeup applications and consultations, providing customers with personalized recommendations
- Participated in training sessions and product launches to stay up-to-date on the latest beauty trends and products
- Assisted in inventory management and visual merchandising to ensure the counter was always well-stocked and visually appealing
Sales Assistant
Marc Edward Agency
04.2019 - 09.2019
- Contracted to work for luxury brands such as Dior Beauty, Burberry Beauty, Tod's, Fendi, and Sephora
- Provided exceptional customer service to customers, assisting with product recommendations and purchases
- Collaborated with team members to ensure a positive customer experience
- Achieved and exceeded sales targets on a daily and weekly basis
Freelance Makeup Artist
SB Makeup
06.2018 - 04.2019
- Provided makeup services for clients on a freelance basis, including weddings, events, and photoshoots
- Consulted with clients to determine their needs and preferences and create a personalized makeup look
- Maintained a clean and hygienic work environment, including sanitizing tools and products
- Managed bookings and payments, including creating contracts and invoices
- Built and maintained strong relationships with clients to ensure repeat business and referrals
Sales and Marketing Executive
PT Nayue Kosmetik Indonesia
01.2018 - 06.2018
- Directed sales and marketing management staff in successful use and development of business plans and strategies.
- Evaluated and monitored promotional activities to confirm adequate return on promotional funds.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Sourced advertising opportunities to place adverts in press and social media.
Chinese Language Tutor
Happy Chinese World
04.2014 - 01.2018
- Provided private and group language instruction to students of all ages and proficiency levels
- Developed and adapted curriculum to meet the needs of individual students or groups
- Created engaging and interactive lesson plans, incorporating multimedia tools and technology
- Monitored and evaluated student progress and provided feedback to students and parents/guardians
Broadcast Journalist
DAAI TV
01.2011 - 12.2011
- Researched and analyzed newsworthy events, trends and issues.
- Developed relationships with sources and contacts to gain additional insight.
- Attended press conferences and other media events to gather relevant information and quotes for stories.
- Produced stories for broadcasting across TV, radio and digital platforms.
- Worked collaboratively with camera crew shooting in locations, optimizing story visualization for diverse viewers.
Education
Certificate of Makeup Artistry -
Fransisca Livinna Makeup School
05.2018
Diploma of Language Studies - Chinese Language
Beijing Language And Culture University
02.2014
Bachelor of Arts - Marketing And Communication
BINUS University
07.2011
Skills
- Leadership and supervision
- Team management, scheduling and time tracking
- Customer service and sales
- Sales records management and reporting
- Product inventory management
- Beauty advisor and makeup artistry
- Multilingual
- Retail POS technology
Accomplishments
- Winner of Burberry Beauty "Ismaya Ffrench Makeup Challenge" for Australia and New Zealand, September 2020
- Highest December sales achieved for Burberry Beauty in Australia and New Zealand, December 2020
- 2021 "COTY Beauty Advisor of the year"
- Highest December sales achieved for Burberry Beauty in Australia and New Zealand, December 2022
- 2022 "COTY Makeup Beauty Advisor of The Year"
- Winner of Burberry Beauty "Creative Makeup Challenge" for Australia and New Zealand, March 2023
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
Indonesian
Native or Bilingual
Timeline
Counter Manager
Jo Malone London
06.2023 - Current
Cosmetic Counter Manager
Burberry Beauty, COTY
12.2021 - 06.2023
Beauty Advisor
Burberry Beauty, COTY
09.2019 - 11.2021
Sales Assistant
Marc Edward Agency
04.2019 - 09.2019
Freelance Makeup Artist
SB Makeup
06.2018 - 04.2019
Sales and Marketing Executive
PT Nayue Kosmetik Indonesia
01.2018 - 06.2018
Chinese Language Tutor
Happy Chinese World
04.2014 - 01.2018
Broadcast Journalist
DAAI TV
01.2011 - 12.2011
Certificate of Makeup Artistry -
Fransisca Livinna Makeup School
Diploma of Language Studies - Chinese Language
Beijing Language And Culture University
Bachelor of Arts - Marketing And Communication
BINUS University
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