Summary
Overview
Work History
Education
Skills
References
Accomplishments
AREA OF EXPERTISE
CORE COMPETENCES
CAREER HIGHLIGHT
SPORTS & VOLUNTEER WORK
Timeline
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Sulochini De Thabrew

Sulochini De Thabrew

Berwick,VIC

Summary

Highly qualified, dedicated and well accomplished Travel professional with over 10 years of progressive experience in identifying and resolving tour plans. Armed with a strong capability in performing various duties in a fast-paced and demanding work environment. Known for excellent interpersonal skills along with the ability to maintain solid client relationships. Displays outstanding ability to plan, coordinate, implement practices and procedures to bring significant improvements in efficiency, productivity, and processes towards the successful attainment of individual and organizational growth.

Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.

Overview

13
13
years of professional experience

Work History

Caregiver

Bupa Aged Care
05.2025 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Business Travel Consultant (Government)

Corporate Travel Management
01.2022 - Current
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Maintained accurate records of all bookings, modifications, cancellations, and related transactions in the company database.
  • Analyzed client spending patterns to identify opportunities for additional cost savings or process improvements.
  • Collaborated with team members to ensure seamless service delivery during high-volume periods.
  • Monitored industry news sources for updates affecting travel plans, proactively communicating changes as needed.
  • Reduced client travel costs by identifying alternative routes and recommending cost-effective options.
  • Managed complex itineraries for multiple travelers, coordinating flights, accommodations, and ground transportation.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Senior Executive to Operations Manager

Travelco Holidays
10.2018 - 03.2022
  • Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
  • Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
  • Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
  • Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.
  • Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
  • Reduced personnel costs by restructuring the management hierarchy to eliminate redundancies and promote cross-functional collaboration.
  • Negotiated high-value contracts with new clients, substantially increasing revenue.
  • Cultivated high-performance culture that doubled company's profitability in under two years.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed senior-level personnel working in marketing and sales capacities.

Senior Executive

Travel7 - United Ventures Group
10.2016 - 03.2018
  • Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
  • Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.

Tour Executive

Rameca Travels
02.2014 - 05.2016

Trainee Chef (Cake)

The English cake company
01.2012 - 01.2014

Education

Diploma - Ticketing & Reservations

International Airline Ticketing Academy
01.2012

Diploma - pastry, cake & bread

Prima Baking Training Center
01.2015

Aged Care

AUZ Training
Adelaide, SA
04-2025

Skills

  • Attention to details
  • Analytical thinking
  • Goal-Oriented
  • Dependable
  • Multi-Tasking
  • Integrity and confidentiality
  • Product Knowledge
  • Fast Learner
  • Clear Communication
  • Effective Listening
  • Positive Attitude
  • Team Player
  • Computer Knowledge
  • Friendly Personality
  • Problem-Solving Skills
  • Time Management
  • Meal preparation
  • Personal hygiene assistance
  • Compassionate caregiving
  • Time management
  • Relationship building
  • Dementia care
  • Activities of daily living
  • Emotional support
  • Clear communication
  • Housekeeping
  • Customer service
  • Patient care
  • First aid and safety

References

Available upon request

Accomplishments

  • Representing the National Badminton Team of Sri Lanka 2008
  • The Best Badminton Double Partner — Colors Awards 2007, 2009

AREA OF EXPERTISE

  • Risk Management
  • Corporate Travel
  • Performance Optimization
  • Effective Communication
  • Relationship Management
  • Documentation & Reporting
  • Credit monitoring
  • Research
  • Forecasting
  • Reporting and analysis
  • Compliance
  • Strategy Development

CORE COMPETENCES

  • Extremely adept at quantitative analysis and client relations.
  • Known for supervising simultaneous projects in high-pressure environments with professionalism and poise.
  • Proficient in adapting to new procedures as business climate changes.
  • Strategic, methodical, and reliable; enjoy the challenge of resolving long-term issues and influencing revenue positive outcomes.
  • Enjoy opportunities to think "outside the box" deriving new solutions to old problems through strategic information gathering, data collection, and comprehensive scrutiny.
  • Displays dedication and determination in all endeavors with diligent attention to detail for optimal end results.
  • Extremely proactive with a strong bias for action; a well-developed sense of urgency and follow-through.
  • Ability to learn and adapt to new software technologies, maintain confidential information.

CAREER HIGHLIGHT

  • Over 10 years’ experience in Travel & Tourism Industry — Sri Lanka
  • Higher Diploma in Pastry & Bakery — Prima Baking Training Centre
  • Diploma in Travel & Tourism — International Airline Ticketing Academy

SPORTS & VOLUNTEER WORK

  • Badminton player — National, School
  • School colors Recipient
  • Member of Sri Lanka Badminton Association

Timeline

Caregiver

Bupa Aged Care
05.2025 - Current

Business Travel Consultant (Government)

Corporate Travel Management
01.2022 - Current

Senior Executive to Operations Manager

Travelco Holidays
10.2018 - 03.2022

Senior Executive

Travel7 - United Ventures Group
10.2016 - 03.2018

Tour Executive

Rameca Travels
02.2014 - 05.2016

Trainee Chef (Cake)

The English cake company
01.2012 - 01.2014

Diploma - Ticketing & Reservations

International Airline Ticketing Academy

Diploma - pastry, cake & bread

Prima Baking Training Center

Aged Care

AUZ Training

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